Homeless Shelter Manager- La Posada

Job Title: Program ManagerPay Rate: $34-$37Department: La PosadaReports To: Director of Shelter ServicesLocation: Santa BarbaraRevised Date: 03/12/2024Full-time Exempt

Essential Duties and Responsibilities: As a Homeless Shelter Program Manager, your primary responsibility will be to oversee and coordinate the operations and services provided by the Dignity Moves facility. You will play a vital role in ensuring the efficient and effective functioning of the program, maintaining high-quality standards of care, and creating a safe and supportive environment for individuals experiencing homelessness.Provide overall management and supervision of the Dignity Moves program, ensuring compliance with organizational policies, legal requirements, and funding regulations. Establish and maintain a positive and inclusive environment that promotes safety, empowerment, and the well-being of shelter residents.Collaborate with the team to develop and implement program policies, procedures, and guidelines that align with best practices and meet the specific needs of shelter residents. Continuously assess and enhance the program to ensure it remains responsive to changing community needs.Collaborating with the Case Managers providing comprehensive support to shelter clients, to ensure that clients are successfully on track towards their goals and achieving positive outcomes.Assist clients in resolving conflicts with other residents in the shelter.Proactively identifying any unmet needs or concerns among clients and taking appropriate actions to address them promptly.Ensure the shelter is maintained in a clean, well-stocked, and compliant state, following state regulations.Conduct regular inspections of the shelter's facilities and grounds to identify any maintenance or cleanliness issues that need attention.Document observations and client interactions in HMIS, ETO and ECM.Conduct site tours of the shelter’s facilities, program and services as needed.Actively participate in program, department, and agency meetings, as well as attend relevant training sessions as required. Engage with inter-agency groups to provide assistance and advocacy.Establish regular communication channels with public health nurses, Behavioral Wellness and other partnering agencies. This might include setting up meetings, phone calls, or electronic communication to discuss client cases and progress.Compile and submit monthly reports as instructed by the Director.Planning and coordinating grocery and supply pickups.Assist in conducting room checks to ensure the safety, cleanliness, and compliance of clients with program rules.Transports clients in the agency-provided vehicle for appointments as requiredCoordination and tracking of donations, including organizing and storing them.Responsible for supervising staff documentation in both the ETO and ECM in a timely manner.Conducting monthly staff and client meetings to foster communication, collaboration, and transparency within the shelter community.Ensures that staff are provided with proper training and are well-equipped to fulfill their roles effectively and contribute to the program's success.Accountable for completing and submitting work orders, procuring necessary supplies, and maintaining the facility in good condition.Encouraging and supporting the professional growth of team members.Responsible for conducting annual performance evaluations, providing counseling, and overseeing disciplinary procedures for staff.Oversee staff timecards and training are submitted in a timely manner.The 24-hour program requires the ability to adapt to varying schedules and demands.Perform related duties as assigned by the supervisor.Maintain compliance with all company policies and procedures.

Education and/or Work Experience Requirements: This section outlines the essential knowledge, skills and abilities are required to perform the daily tasks and job duties bulleted above.

High School Diploma or equivalent: A minimum educational requirement to demonstrate basic literacy and communication skills.Associate degree or Bachelor’s degree preferred in related fields.Previous experience in social services or community outreach: Experience working in a related field such as social work, counseling, case management, or community services is highly beneficial.Experience in a homeless services setting: Prior experience working directly with individuals experiencing homelessness or substance abuse can provide valuable insight and knowledge.Strong leadership, organizational, and communication skills.Excellent communication skills: Ability to effectively communicate with shelter residents, colleagues, and external stakeholders.Crisis intervention skills: Capacity to handle crisis situations and de-escalate conflicts.Empathy and compassion: Demonstrating genuine care and understanding for individuals experiencing homelessness.Ability to work in a team: Collaboration and cooperation with other shelter staff, volunteers, and external agencies.Excellent computer proficiency (MS Office – Word, Excel and Google)