Technical Support Engineer
📋 Role Overview & Responsibilities
About GoodWe:GoodWe, founded in 2010, is one of the top 5 leading global solar inverter and battery storage companies. Our team at GoodWe USA Inc. is growing quickly and we need support in service. This is a unique opportunity to enter the quickly growing renewable energy market.Job Summary: Responsible for analyzing remote failures, if they are hardware failures, settings issues, etc., troubleshooting, and replicating issues. Focus area will be residential, additionally, will support commercial. Formulate technical issues and communicate with R&D colleagues in our corporate headquarters. The candidate will provide technical support in the North American market. The work environment is 5 days in the office, and the candidate is based in the Denver area. Travel expected to be 10-20%. Responsibilities:1. Service and support on solar inverters and battery energy storage systems.2. Conduct testing in laboratory and installations.3. Conduct beta testing.4. Design and plan test and test procedures to verify product and system capabilities.5. Solve technical escalations, analyze problems and describe them.6. Perform firmware upgrades on different subcomponents.7. Reporting.8. Write and define engineering change requests.9. Working closely with HQ for escalations. Qualifications1. At least a B.S. degree in Electrical Engineering.2. Excellent English communication skills. Mandarin is a plus.3. Spanish is REQUIRED.3. Good MS Office skills, in particular EXCEL MS.4. Hands-on experience with board design and testing and interest in lab work.6. Desired is training (college classes) in power electronics, understanding fundamentals of IGBT.7. Above average analytical skills, interest in fast paced environment.8. Communicates well and ability to articulate complex technical content. Personal attributes1. Communication skills.2. Self-starter.3. Strong hands-on skills.Job Type: Full-time Benefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offParental leaveVision insuranceLife Insurance Experience level:Graduated student. Schedule:Monday to Friday Work setting:Office Ability to commute/relocate:Aurora, CO 80011: Reliably commute (required). Willingness to travel:10-20% (Required)Work Location: Aurora, CO 80010
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