On-Site Service Specialist (Full Time)

Work Location Type: Onsite

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details

The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

You Will

Perform machine break/ fix activities for different machines at the customer's siteImplement territory work relating to customer inventory projectsPerform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation processPerform implementation responsibilities for new customers or new servicesAssist customers with staging, labeling and organizing product at a customer site.Complete product relocation and discontinuation processWill cover PTO and will have route based responsibilities and activities when needed.Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience

You Have

3 years' experience in customer service or warehouse environmentHigh School diploma or equivalentTechnical skills and experience solving problemsManaged several projects simultaneouslyHave and maintain a valid driver's license in State of residenceMust carry required levels of automobile insurance

Rewards And Benefits

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

Medical, dental, vision, and life insurance plansGenerous paid time off (PTO) and 6 company holidays per yearAutomatic 6% 401(k) company contribution each pay periodEmployee discounts, parental leave, 3:1 match on donations and tuition reimbursementA comprehensive set of emotional, financial, physical and social wellbeing programs

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.