Hotel Security Dispatcher/Loss Prevention

Organization- Grand Hyatt San Antonio

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities

Conduct foot patrols of the hotel’s property, to include lobby/outlet areas, guest room hallways, parking garage, hotel perimeter, convention space, etc. Respond to various on-property incidents, to include, but not limited to, medical emergencies, trespassers, noise complaints, lost/missing items, guest needs, etc. Prevent unwanted visitors from entering the property, and safely escort any non-guests/unwanted visitors from the property. Effectively monitor CCTV systems, alarm systems, emergency phone lines, and other aspects of the property’s dispatch center on an as-needed basis. Complete detailed, and accurate incident reports in a timely manner, after critical incidents occur. Partner with responding law enforcement and fire departments, as needed. Administer basic CPR and First Aid, as needed. Respond to, and strategically remedy various guest requests, in order to retain guest business, and overall brand protection.

Are you ready to make a positive difference with both guests and colleagues? If customer service and safety is a key quality in what drives you, we have a position for you! This position requires availability to work PMs, Swing Shift, and/or Overnights.

Benefits

Complimentary & Discounted Hyatt Hotel Rooms Flexible Schedules Paid Time Off (PTO) Competitive Pay 401(k) Match Medical, Dental, Vision Insurance after 30 days of Employment Tuition Reimbursement Free Annual VIA Bus Pass/Discounted Parking Free Meals Provided in Employee Cafeteria Opportunities for Career Growth

Qualifications

A true desire to satisfy the needs of others in a fast-paced environment. Minimum of one-year security-related experience recommended. Strong verbal and written communication skills. Ability to complete security reports in a web-based system with minimal guidance. Ability to work a flexible schedule, to include weekends, holidays, and as-needed overtime. Proficient in computer skills, two-way radio operation, various software programs. Must be able to stand for long periods of time and walk moderate distances. Must be able to work in both individual and team settings. Must be customer/guest service-minded at all times.