Customer Success Associate

Do you live and breathe delivering excellent B2B customer support?

Do you enjoy a phone call and don't hide behind sending an email when a quick call will move things forward so much easier?

Do you have an interest in the latest products, cutting-edge tech and fast-growing startups?

Looking for a US-based home working role?

Plus you would love to join a burgeoning customer success team as a Customer Success Associate?

Grantify.io is expanding and we’d love you to be a part of their plans. They are on a mission to democratise access to grant funding for UK businesses. Their expertise in funding schemes and tax subsidies and clever tech helps businesses save time, win funding and accelerate growth. Could you be the newest member of their Customer Success team?

WHY JOIN GRANTIFY’S TEAM?We are a rapidly growing start-up based in the UK and US.Our team has grown from 2 to over 100 since 2020 and we’d love you to be our next team member.We specialise in assisting tech startups apply for government grants and funding opportunities.Grant applications are often long and open-ended with low success rates.We enable time-poor technology businesses from any sector to secure up to seven-figure government funding 11 times faster and 8 times more successfully than applying alone or through traditional consultancies. We have raised £80m for our startups since 2020!

To thrive as their new go-to for all things Customer Success, you’ll have experience, skills and the attitude which fit the following:Relish nurturing client relationships by call and emailFamiliarity with Zendesk or similar customer support platformsSupport client queries for help with their business plans and questions such as 'What do you think of this pivot?’Great at thinking on your feet to cater to the diverse types of incoming questions and support required!Need to enjoy speaking with (and have experience working with) customers and helping to resolve issues, with the ability to be adaptable in solving problems.Naturally proactive and switched on to confidently support customers and be happy with working on the video calls.Interested in working on projects to improve the customer experience and operational processes of the company, e.g. we are currently incorporating AI across the department.This isn't your next career move if you’re looking for a slow-paced, open-plan office with loads of downtime.A remote-first, fast-paced, high accountability kind of environment excites you, and you have the experience to meet the above expectations, we cannot wait to hear from you! If you’re nodding along, we’d love to hear from you.Job title: Customer Success AssociateWork from home role with a growing international and entrepreneurial companyPrivate medical insurance, employee perks programme, biannual socials (June 2023 was in Barcelona!)Great potential for growth and career progressionA dynamic and vibrant team, no red tape and corporate hoops to jump through

Based: Remote in the USSalary: 50-55k USD

Send your CV across today to find out more about this fantastic opportunity.

We look forward to hearing from you.

Does this excite you for your next career move?If so, here is the hiring process:Apply!If selected, a video interview with one of our hiring team.Respond to our questionnaire (as we like to get to know you by more than just your resume).Video interview with Grantify in the US/UK.Timed assessment to give you a chance to also see the type of tasks you will be doingFinal chat with GrantifyStart your new Customer Success Specialist role with the Grantify team.

Grantify is committed to building a diverse workplace and is an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age. Grantify is also committed to complying with all fair employment practices for citizenship and immigration status.