Clinical Support Specialist - Remote

www.grapefruit.healthClinical Support SpecialistThe US healthcare system is short by 3.2 million healthcare workers! At Grapefruit Health we are addressing this by recruiting, onboarding, training, and managing a portion of the almost 1 million students pursuing clinical programs to perform interactions with patients remotely. We focus on lower acuity, high volume tasks that do not require clinical licensure. We perform these at great scale and maximize fiscal resources which allows us to serve a broader and more comprehensive patient demographic base. We are a brand new healthcare, tech-enabled services startup headquartered in Chicago, IL. We are excited to announce an opportunity for the position of Clinical Support Specialist! This role is pivotal in providing comprehensive clinical support within our organization. The successful candidate will be responsible for delivering essential quality assurance, clinical assistance, and aiding in recruitment/onboarding processes for students. An aptitude for rapid learning, identifying areas for enhancement, and fostering team relationships will be key. This role reports directly to the VP of Clinical Services.Full Time - Remote (within 100 miles of Chicago, IL)Compensation$40,000 to $60,000 per year, depending on level and experienceEquity in Grapefruit HealthHealth benefits401(k)Unlimited vacationMajor Job Responsibilities

Quality Assurance (50%)Quality AssuranceSupport quality analysis reviews on patient outreach callsSend surveys to students to collect feedback/information on ways we can continually improveEscalation of quality concerns to leadership for reviewOther quality assurance work as assignedClinical/Administrative Support (50%)

ClinicalAssisting with calls as required to manage high call volumes and maintain service standardsResponding to incoming calls to provide assistance to the appropriate programOther clinical work as assignedAdministrativeTriaging student questions or concerns to ensure timely resolution and effective supportSending out communication to students informing them about upcoming scheduled calls they are required to participate in, ensuring their awareness and preparednessKeeping students informed about any modifications or developments in program content and technical procedures, facilitating smooth transitions and enhanced user experience.Identifying and resolving technical issues related to Vanta software to maintain smooth operations and user experienceInvestigating and addressing technical challenges associated with ScaleFusion software to uphold system functionality and user satisfaction.Other administrative work as assigned

Required Qualifications2+ years of healthcare experience requiredMedical Assistant Certification, Certified Nursing Assistant, Licensed Practical Nurse, or Certification/Degree in healthcare related field Expert in medical terminologyNeed to be comfortable documenting and collecting dataNo fear of learning new platforms and applications Extremely strong communicator and public speakerBasic computer skills, including Excel and Google WorkspaceEngaging and cheerful conversationalist really enjoys speaking with and interacting with peopleStrong desire to work for a startup and can appreciate the demands that are associated with thisIncredibly confident and boldMust be a US citizenMust live in the continental USA Live within 100 miles of Chicago, ILPersonal RequirementsEveryone sells. You will not be responsible for directly selling but you will be asked to support the sales process as a member of the organization as needed. Growth Mindset - always looking to support the growth of our community so that we can positively impact the most people possible. Everyone sells at Grapefruit Health.Highly organized and a knack for attention to detailSelf-starter - seeks out opportunities to continually grow the organization and themself Honest and acts with integrity (to do the right thing even when no one is watching)Innovative and creative in your workCan adapt to an ever-changing environment and roadmapHas a knack for solving problems with few resourcesIs curious about everything and always looking to learn moreAmbitious and motivated Everyone has bad days, but is positive to be around and brings out the best in peopleLoves to work independently and as a part of a team, depending on the situation Expert at time management, knowing when they need to work more or less hard to accomplish the goalIf you can make people laugh, or like to laugh, that is a bonus!