End User Support Tech

The PC Technician will be primarily responsible for installing, maintaining and upgrading pc hardware and software as well

upgrading and maintaining any supporting software. It also requires the support of any servers, networking and phone

equipment at the facility and Level I- III service desk support. There will be daily interaction with end users and excellent

communication skills are required. This position is located at our Savannah, GA technology center. The position will be 80%

remote support and will also require daily overall monitoring of our service desk queue to ensure we are improving our

Responsibilities

customer service experience and meeting our defined SLA requirements.

Level I

Provide support for office and manufacturing hardware. Install, maintain, and upgrade PC hardware, printers, peripherals and software. Provide level I customer service support via phone and remote access. Must be able take direction from management and accomplish tasks with minimal supervision. Other duties as assigned.

Level II

Must be able to multi-task in a fast-paced environment. Must be able to communicate and interact with end users and other IT staff. Must be able take direction from management and accomplish tasks with minimal supervision. Must be comfortable working in office and manufacturing environments. Provide level II customer service support via phone and remote access. Other duties as assigned.

Level III

Higher degree of capability and proficiency in all aspects of performance as compared to End User Support Technician

II.

Provide level III customer service support via phone and remote access. Other duties as assigned.

Qualifications

Education: Bachelor’s Degree and/or related experience and/or training; or equivalent combination of education

And Experience In IT. Advanced Degree Preferred.

Years of Experience: 2+ Skills: Proficient in PC installation, upgrades and repair Proficient in Windows and Microsoft Office Excellent troubleshooting and communication skills Good understanding of server and networking technology Travel: 25%

Physical Demands/Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met

by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to

Enable Individuals With Disabilities To Perform The Essential Functions.

While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or

feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and

distance vision.

Work environment: The noise level in the work environment is usually minimal to moderate.