District Manager
📋 Role Overview & Responsibilities
Greyhound is seeking a District Manager to join our New York City team. This role is pivotal in leading our regional operations and ensuring success across our terminal and driver teams.
ResponsibilitiesImplements strategic and tactical service plans with respect to customer service and the overall customer experience.Develops initiatives to increase sales and performs analysis and makes recommendations to ensure competitive advantage from a marketing, customer service and human resources perspective.Monitors performance of terminals, agencies and acts on deviations from standards or plans. Monitors success of the overall consumer engagement and satisfaction.Selects, trains and mentors managers. Ensures all personnel have been trained and/or retrained according to customer service principals.Promotes and ensures good labor relations. Works with Assistant Business Agents and Shop Stewards and handles 3rd level grievance resolutions.Ensures highest level of customer satisfaction & resolves escalated customer complaints.Ensures sound cash control and maintains GLI field accounting standards within district.Provides ongoing feedback to employees concerning strengths and areas of needed improvement.Prepares and communicates performance evaluation, including any changes in base pay. May recommend supplemental training programs.Ensures compliance with safety and environmental company standards, laws and regulations. Other projects or tasks as assigned.
QualificationsHigh school diploma or equivalent required; Bachelor’s degree preferred5-7 years of experience in Hospitality or Customer Service 3-5 years of experience in Planning and analysis 3-5 years of experience in Budget managementPassion for customer service ability to create innovative solutions to keep customers committed to the brandAbility to lead, train, and motivate team members in day-to-day operations
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