System Support Analyst
📋 Role Overview & Responsibilities
Provides and coordinates technical support, problem resolution and maintenance for the Company’s computer hardware, software and networking systems.
Job Description
Provides help desk support and resolution to end-users who experience issues with software and hardware systems by analyzing problems, determining appropriate solutions, and providing regular maintenance and upgrades as necessary. Tracks, documents and resolves user requests and requirements utilizing the support center call tracking software. Gathers information and reports on user support issues, trends, and other areas factors related to support issues, and works with appropriate team members to assist in developing solutions that enable greater efficiency and effectiveness. Assists with small group training on systems applications as necessary. Participates in testing and evaluating new applications, systems enhancements, programming upgrades, and other systems and applications improvements.
Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.
Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.
Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Robust Benefits Offered for Full-time Team Members
Medical, Dental, Vision, Life401(k) with Company Match (eligibility required) Short-term & Long-term DisabilityCritical Illness/Accident/Hospital Indemnity PlansEmployee Assistance ProgramGenerous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave
For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Frequently Asked Questions
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This position is located in Memphis, TN with potential relocation and sponsorship assistance depending on candidate qualifications.
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