Service Coordinator

QualificationsExperience:Data Entry, 4 years (Required)Customer Service, 4 years (Preferred)Service Dispatcher, 2 years (Preferred)HVAC Industry, 2 years (Preferred)Financial Background (Preferred)Foundation Software (Preferred) BenefitsHealth insuranceDental InsuranceVision insuranceLife Insurance401(k)Paid time offPaid Holidays

HVAC/Plumbing CoordinatorGrunwald Mechanical Contractors and Engineers is seeking an experienced HVAC/Plumbing Coordinator. We are searching for a talented and motivated individual to assist our office staff and technicians. We are a casual, fast-paced environment with room to grow. Previous experience in office work, multi-tasking, a friendly can-do attitude, and exceptional customer service are a MUST!Grunwald Mechanical Contractors and Engineers has served the Omaha area for more than 120 years. We have created a great team that provides top-notch customer service. Our goal is to exceed our customers' expectations with our competitive rates and commitment to customer service. We are not satisfied unless our customers are satisfied.

PRIMARY JOB FUNCTION:Dispatch technicians as service calls come in and project future scheduling. Maintain the Service Technicians' daily schedule and work to ensure maximum scheduling efficiency without compromising customer service. Collect all billing/service call information from every company/homeowner. Organize preventative maintenance schedules and information with a year-long projection of work.

JOB DUTIES:Responsible for specific duties daily such as but not limited to:Receive calls from customers requesting service calls. Create, open, assign, and/or close work order requests & schedule service technicians throughout the day to be in line with their department and abilities (Plumbing & HVAC services) and respond to any voicemail messages.Evaluate the customer's situation and match the appropriate service technician.Confirm the customer's information and obtain details as to what the service call entails.Call the customers to notify them that the technicians are en route.Assist in the technician's follow-ups: schedule return trips, assist in ordering parts, etc.Forecast the dispatch board for the upcoming days for all incoming jobs to align with appropriate technicians.Communicating thoroughly with the service manager will all troubled calls and/or customers.Respond to all customer inquiries, questions, and complaints.Prepare purchase orders and apply them to the appropriate customer's job.Follow up on all pending and recommended work with customersOther assigned duties as directed by management.Utilize GPS tracking software to run truck reports, cross-reference ticket times, and provide system-generated reports when required.Maintain service department customer site information, including updating equipment lists, entering model & serial numbers, location on site, warranty information, etc.Enter preventative maintenance contracts into software, schedule, and set billing cycles.Process accounts payable for service, bill service calls, and place collection calls for past-due service invoices. File liens as necessary and determine which accounts to turn over to outside collection agencies.

POSITION REQUIREMENTS:High school diploma or equivalent (Required)Must be a team player with a positive attitude.Ability to prioritize and coordinate multiple tasks and willing to take on challengesStrong problem-solving skillsDetail-orientedAbility to learn company-specific softwareAbility to coordinate and direct the activity of others who are not direct reportsExcellent oral and written communication skillsExcellent phone and communication skillsOutgoing and enthusiastic personalityExcellent written and verbal skills to complete all assigned tasksCustomer service and daily communication are requiredStrong ability to interact with customers and co-workers in a friendly and professional mannerStrong work ethicAbility to produce correspondence using correct grammar and spelling