Ambassador - Guided Medicare Solutions

Guided Medicare Solutions is an insurance agency founded in 2004 focused on offering affordable healthcare solutions. By partnering with healthcare providers and community organizations our team has established itself as one of the leading FMO's in the Medicare industry.

The Ambassador acts as firm receptionist, creates a positive first impression on behalf of the Firm, performs job functions with a high level of confidentiality and directs clients to the proper person in a professional, accurate, and timely manner.

PRIMARY RESPONSIBILITIES

Acts as firm Ambassador of First Impressions. Handles all calls in a friendly, professional and courteous manner; provides assistance and information required and connects caller with desired party.Greets guests entering the office in a professional manner. Escorts/directs them to the appropriate destination or assists with this.Speaks clearly, uses appropriate grammar and proper telephone techniques.Handles all incoming faxes, forwarding them to the appropriate business segment and/or colleague.Handles all incoming and outgoing mail.Orders, receives and manages general office supplies.Cleans, straightens up and maintain neat and tidy conference rooms, reception area and work room. Look for opportunities to improve the firm, business segment and processes.General administrative and clerical support.Maintain procedures manual to ensure consistent processes/procedures.Other duties as assigned or requested.

KNOWLEDGE, SKILLS & ABILITIES

Professional, neat appearance and demonstrates effective telephone etiquette.Friendly, well organized and enjoys dealing with people.Above average knowledge of appropriate software—Microsoft Operating Systems, Outlook, Internet Explorer, Word, Excel.Strong planning, organizational, and follow-up skills.Strong verbal and written communication skills.Excellent attention to detail.Ability to handle multiple tasks on an ongoing basis and in a timely manner.Ability to ensure a culture of accountability, integrity, and respect with interpersonal skills.Ability to create and foster a trusting and engaging work environment.Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture.

EDUCATION & EXPERIENCE

AA degree or college experience preferredPrior experience with telephone

IMPORTANT NOTICE

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

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