HOU25 Asst Service Mgr (ASM)

Responsibilities of this position include leading the successful operation of the Central Checkout department. This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service.

RESPONSIBILITIES OF THE POSITION

Role model Superior Customer Service. Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner. Assist in maintaining company sanitation standards. Monitor and manage potential shrink. Ensures Standard Operating Procedure compliance in the service department. Monitor, enforce and role model company dress-code standards. Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed. Monitor front-end activity to expedite Customer throughput by directing Customer traffic. Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.). Provide ongoing communication with store staff and management regarding daily events and concerns that transpire. Listen and show sensitivity to Partners' concerns and handle issues in professional manner. Encourage and champion front-end selling activities. Recognize Partners and celebrate success. Convey appropriate sense of urgency in dealing with Partner and Customer issues Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.

Requirements

Eighteen (18) years of age or older Must have completed Regional Service training and approved by the Regional Merchant Advanced understanding of checkout procedures Demonstrated leadership ability Demonstrated commitment to excellence in customer service Exhibits high level of performance Have the ability to speak or communicate effectively to co-workers, supervisors and customers Demonstrates strong conflict resolution skills Effective oral and written skills Possesses understanding of basic math concepts Possesses ability to make logical decisions Ability to delegate, organize and plan effectively Ability to handle stressful situations Excellent customer service skills Proficiency on HEB systems preferred Excellent communication and organization skills Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment Maintain sanitation standards throughout the work area Ability to work a flexible schedule, including opening, closing, and weekend shifts.

Physical Requirements

Maintain a high level of productivity and efficiency standards. Standing (for max. of 3hrs). Lift and carry moderately heavy loads; Bend, reach, squat, push and pull

12-2007