Associate Team Leader
📋 Role Overview & Responsibilities
What You'll Bring To The Team...
Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R BlockExecute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessaryServe as point of contact for onsite escalated client service concernsEnsure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessaryLead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experienceLead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goalsLead daily huddles and communicate essential information to office associates
Your Expertise
Prior experience working in customer service or similar roleStrong organizational skills and ability to plan and manage day-to-day office operationsCustomer-centric mindset and strong communication skillsComputer proficient with the ability to use MS OfficeDemonstrated ability to work independently with minimal supervisionPositive attitude Able to work a flexible work schedule of 40 hours per week and flexibility based on business needsHigh school diploma / equivalent or higher
It would be even better if you also had...
Experience supervising or managing peopleHistory of delivering outstanding customer experiences
Perks of the job...
At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
Medical coverage and well-being programs including mental health support and coaching401k Retirement Savings Plan and Employee Stock Purchase PlanTax prep benefit - allows eligible associates to receive the same tax preparation as our clients, all with no direct cost to you!Other perks like flexible/remote opportunities that meet your life, collaborative teams and much more!
The Community You Will Join
At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
Sponsored Job
#40718
Frequently Asked Questions
How do I apply for the Associate Team Leader position at H&R Block? ▼
Click the “Apply for this Position” button on this page to submit your application directly to H&R Block without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Dallas, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →