Temporary Billing & Payments Specialist

As a Temporary Billing & Payments Specialist, you will be responsible for the various billing and treasury functions associated with insurance and membership accounts. These functions include all aspects of member billing and cash receipt/disbursement processing for our members and agents.

What You’ll Do

PRIMARY RESULTS

Process all payments to the bank.Process and collect on all returned payments/chargebacks.Complete member billing balance adjustments.Collect payment for outstanding member balances.Process all member refund disbursements.Process all agent commission payments.

DUTIES

Maintain personal log in information for different banking software/websites.Operate check scanner and various software to upload payments for bank deposit.Retrieve and analyze various reports directly from the bank.Analyze all electronic payments received for accuracy and identify variances in client payment balances.Analyze and complete balance adjustment and balance transfer requests within insurance management systems.Validate and reconcile system reports to bank reports.Use various programs to electronically store and manage payment reports.Receive client cash payments and deposit with the bank.Check printing for member refunds and agent commissions.Process US and Canadian electronic agent commission payments.Evaluate errors for agent email addresses, and make corrections as necessary.Void member refund and agent commission checks.Record and process returned payments.Analyze outstanding member balances and appropriately allocate payments.Payment collections by contacting US clients and agents.Analyze and confirm agent set-up in the insurance management system, and work with the Agency Servicing team to correct if necessary.

This might describe you

Ability to work successfully within a small, collaborative team environment.Ability to work independently on tasks, including excellent time management.Exceptional organizational, time management, and prioritization abilities.Detail-orientated with high rates of accuracy.Strong communication skills, both written and verbal.Effective customer service skills, including interpersonal conversation, patience and empathy.Good problem-solving and critical thinking skills.Understanding of industry-specific rules and regulations.Proven ability to exercise good judgment and maintain confidentiality.

Other Things To Note

This position is an in-office role at our Traverse City, Michigan locationCandidate must be able to start shift between 8:00 AM-9:00am EST, Monday through Friday.Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization for car lovers. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, MotorsportReg and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for, and invest in, every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you reside in the following jurisdictions: Illinois, Colorado, California, Washington, New York, or Jersey City, New Jersey, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.

EEO/AA

US Benefits Overview

Canada Benefits Overview

UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!