SUPERVISOR - BEVERAGE - CENTER BAR

Overview

The Beverage Supervisor will oversee Casino Beverage Service as assigned and will lead the casino floor for the grand opening as well as the ongoing operation at Hard Rock Cincinnati. Casino Beverage has critical touch points in the overall experience of our guests, and the Supervisor is responsible for ensuring world-class hospitality, building loyalty, and creating legendary experiences for both guests and employees. This fast-paced position requires operational savvy, unwavering enthusiasm and resilience, and a passion for excellence.

Responsibilities

Greets everyone at all times. Smiles, makes eye contact and verbally greets all employees and guests from arrival on property through departure. Responsible for supporting Food and Beverage Management in all departmental initiatives related to the casino including hiring, training, and process/procedure development. Ensures world-class hospitality and memorable, positive experiences for our guests and employees. Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls. Ensures compliance with Ohio Liquor Laws and ensures safe consumption standards for alcoholic beverages. Effectively executes strategies in support of business objectives. Sets high personal standards for performance and encourages others to do the same. Implements strategies and leads initiatives to continuously improve guest service and customer service scores. Evaluates staffing and scheduling to meet business demands. Applies Lean principles/techniques (i.e. apply countermeasures for waste, conduct daily visual mgt. and participate in kaizen events) to ensure quality and customer service is continuously improved. Work with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Food Beverage operations. Ensures departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft. Leads by example; learns and shows proficiency in performing all duties required/performed by his/her work groups. Proactively recognizes, rewards and celebrates outstanding examples of employee performance. Counsels, guides, evaluate and instructs assigned personnel in the performance of their duties. Provides mentoring and supports the goals and aspirations of team members. Coaches direct reports in pertinent skills of operations and promotes effective utilization of equipment and manpower. Implements initiatives to improve the employee experience and employee opinion ratings. Supports loyalty program by creating accounts as well as performing general functions within the customer management system. Authorizes guest complimentaries to recognize loyal players in accordance with company guidelines. Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines. Endorses the business objectives, ethics and values of the Company in accordance Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness. Any and all other job duties as assigned Must possess strong coaching and leadership skills. Demonstrated ability to communicate effectively, both verbal and written. Demonstrated ability to deal effectively with employees at all levels. Strong organizational and analytical skills. Computer literacy. Ability to handle complex and emotional issues. Act as a role model to other employees and always leads by example. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance. Team player.

Qualifications

Associates degree (or equivalent from a two-year college or technical school) or 2+ years equivalent training/experience preferred Strong operational background, preferably in a high volume, fast-paced environment. 2 years of leadership in service or gaming environment preferred. Beverage or Gaming experience a plus; service experience required.

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