Universal Banker
📋 Role Overview & Responsibilities
Job SummaryThe Universal Banker position combines the Personal Banker and Teller positions. The primary responsibilities of this position are to assist customers with the paying and receiving functions of the bank, assist customers with opening new accounts, and provide customer service for new and existing account holders.
Essential Duties and Responsibilities· Provide a high level of customer service.· Perform processing of financial transactions, including cash transactions, with high accuracy.· Identify customer needs and provide solutions.· Handle maintenance and service requests for new and existing consumer and business customers.· Assist customers with opening business and personal checking accounts, savings accounts, CDs, and IRAs.· Must follow policies and procedures established by Texas Brand Bank.· Performs all other duties as assigned.
Qualifications· Part-time - Must be available Monday through Friday, 12:00 pm to 5:00 pmMust be able to work full-time when necessary.· Previous cash-handling experience· Strong listening skills, excellent customer service skills, comfortable asking questions and identifying customer needs· Strong oral and written communication skills; ability to communicate effectively and professionally in writing, in person, and over the phone· Ability to work independently and as part of a team· Ability to take initiative, assume responsibility, prioritize tasks· Must have good time management, organizational, problem-prevention, and problem-solving skills· Ability to complete tasks or resume tasks despite interruptions· Ability to work accurately with close attention to detail· Willingness and ability to adapt to changing business needs and deadlines· Ability to maintain confidentiality of information· Possess a work ethic that includes neatness, punctuality, and accuracy· Exhibit a professional appearance and friendly demeanor· Must be able to report to any of our locations in Dallas County
Education Requirement· High School Diploma or equivalentExperience· Cash handling: 1 year (Preferred)· Customer service: 1 year (Preferred)
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This position is located in Garland, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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