Staff Services II

Position Description

About the Division

The Intake and Court Services Division is comprised of the Intake Screening Unit and the Court Services Unit, which includes the Pre-Adjudication Team (PAT). The Intake and Court units are often the initial points of contact for youth and families referred to HCJPD. The Intake Unit operates 24-hours-a-day, seven-days-a-week. Intake staff screen youth referred to the department by law enforcement agencies and determine whether or not a youth should be detained and held for a detention hearing or released home pending referral to a diversion program or petitioned to appear in a juvenile district court.

The Court Services Unit is responsible for preparing a comprehensive profile of each youth referred to the juvenile district court with recommendations for the most appropriate and least restrictive dispositional outcome.

Both the Intake Unit and Court Unit identify risk factors of the youth and needs of the family and provide referrals to youth and family-oriented community resources.

About the Position

The Intake Staff Services II position acts as a receptionist and switchboard operator greeting clients and visitors, in person or on the phone, and directing the person to the most appropriate person or department for their needs. The Staff Services II is also responsible for performing clerical and administrative duties in an office setting and maintains an efficient system for office operations.

Duties and Responsibilities

Performs high-volume switchboard duties.Maintains the Intake log, creates referrals, and assigns cases to appropriate staff.Assists with daily unit operations and Intake related tasks.Monitors the two-way radios and the Intake reception area.Performs routine secretarial duties.Greets and assists clients and visitors.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

Requirements

All applicants must register and take the HRRM Clerical Skills Test and score a minimum of 80%.

https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrrm-clerical-skills-test

Please see testing instructions in the General Information section below.

Education and Experience

High School Diploma or G.E.D. equivalent from an accredited educational institution and either:Two (2) years of paid experience in an office clerical role OR Two (2) years of paid experience in casework, counseling, community, or group work within a social service, community, corrections, or juvenile agency dealing with offenders or disadvantaged individuals.(Experience from both areas can be combined to fulfill the two-year requirement.)Thirty (30) hours of college credits from an accredited college or university may substitute for one year of experience.

Knowledge, Skills, and Abilities

Working knowledge of Intake and interdepartmental policies and procedures.Communicates effectively in written and oral form.Provide customer service related assistance.Maintains a professional behavior at all times when dealing with the public and staff.Knowledge of computer programs required to perform job, including Microsoft Office software, designated case management program and/or assessment tool, and general office machines and telephone system.

Additional Requirements

Upon receiving a conditional job offer, every applicant undergoes a criminal background check and drug screening.Employees who hold this position are required to possess and maintain a valid Texas Driver's license. Employee must maintain liability insurance in at least the minimum amounts required by law.Certified copies of transcripts of educational credentials and/or college credits will be required during hiring process.All applicants are required to present evidence of a tuberculosis (TB) skin test. In the event of a positive test, the applicant will be required to provide additional documentation.Every employee is subject to random testing for drug and alcohol or if there is a reasonable suspicion to believe that the employee is under the influence of a substance prohibited by this policy while in the course and scope of employment.If public emergency is declared by county, staff could be assigned to other duties and/or facilities and/or under the supervision of another county department.Must be 21 years old.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information

Register Online for the HRRM Clerical Skills Test using the following link: https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrrm-clerical-skills-test

Click the above link to the HRRM Clerical Skills Test registration pageClick on "Apply" to submit your request for testingYou will receive a test invitation and instructions via e-mail within 48 hoursYou will have no more than 5 calendar days to access and complete testingYour score will be automatically uploaded to your applicationThe test may be taken once every 30 daysMost recent test scores are retained for up to 6 months

Position Type and Typical Hours of Work

Regular Full-time This is considered an essential staff position and is located in a 24-hour operation unit with varying shift work hours, to include late nights and weekends.

Salary

$43,700.80 - $56,617.60 AnnuallyDepends on QualificationsBased on 26 Pay PeriodsPlus, benefits

Location

1200 Congress Ave. Houston, TX 77002

About Harris County Juvenile Probation (HCJPD):

The Harris County Juvenile Probation Department (HCJPD) provides supervision and services to youth between the ages of 10 and 17, who are under the jurisdiction of the Juvenile Court. HCJPD is the largest juvenile probation department in Texas with approximately 1,100 employees and over 3,500 youth referred to the department annually. HCJPD programs and services operate under the direction of the Harris County Juvenile Board. The Administration building is located in Downtown Houston, Texas, with several field offices throughout the County and three secure residential facilities.

Make an impact: Working for HCJPD gives you the opportunity to continue to serve your community and be a positive role model for young people. Our pace of work enables fast learning and fosters an environment where you can make a positive impact. Professional Growth: We are committed to growing the capabilities of our staff. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees are Juvenile Justice Practitioners who share their knowledge to enhance each other’s growth.

Harris County Juvenile Probation Department - Be an Agent of Change:

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.