Assistant Director of Research Technology Core (65631BR)

Position Description

We are seeking an Assistant Director for our Research Technology Core Facility, focusing on the administration, operation, and strategic development of the core facility in close collaboration with infrastructure and support teams. This role requires a unique blend of skills in administration, policy development, user engagement, and collaboration with various research technology and infrastructure teams. The successful candidate will ensure the core facility operates efficiently, aligns with best practices and compliance standards, and meets the evolving needs of our research community.

Key Responsibilities

Strategic Planning and Collaboration: Work closely with the Research Infrastructure Operations team, the DevOps and Platform Engineering team, the Research Computing team, and the Research Technology Support team to ensure the core facility's services are seamlessly integrated and aligned with the organization's research objectives. User Engagement and Support: Lead outreach initiatives to engage with the research community, understand their needs, and promote the facility's services. Develop and implement strategies for user onboarding and offboarding, ensuring a smooth and efficient process for researchers accessing facility services. Service Administration and Operation: Oversee the administrative and operational aspects of the core facility, including rate setting, account provisioning, and ensuring efficient utilization of resources. Work with supporting teams to ensure the facility's offerings are accessible, reliable, and user-friendly. Policy Development and Compliance: Draft and update policies related to the use of the core facility, focusing on access, security, data management, and compliance with relevant regulations (PHI, FISMA Moderate, CUI, HIPAA, etc.). Ensure policies are communicated effectively to users and that compliance is monitored and maintained. Quality Assurance and User Satisfaction: Implement quality assurance measures to maintain high standards of service. Collect and analyze user feedback to identify areas for improvement and implement changes to enhance user satisfaction and facility performance. Financial Management and Sustainability: Manage the financial aspects of the core facility, including developing and adjusting service rates, managing budgets, and ensuring the financial sustainability of the facility's services. Collaborative Leadership and Team Engagement: Foster a culture of collaboration, innovation, and excellence within the core facility team and in interactions with other research technology and infrastructure teams. Encourage knowledge sharing, professional development, and cross-team initiatives to enhance service offerings. Other duties as assigned.

Basic Qualifications

Minimum of seven years’ post-secondary education or relevant work experience

Additional Qualifications And Skills

Bachelor's degree in fields such as Computer Science, Information Technology, Management, or related field; or equivalent experience preferredStrong understanding of research computing, secure computing services, and data protection regulations. Minimum of 5 years of experience within a research computing, academic, information security, or research-intensive environment preferredDemonstrated experience in policy development, user engagement, and service administration in a technology-oriented environment. Strong collaboration and communication skills, with a proven ability to work effectively with both technical teams and research communities. Knowledge of regulatory compliance and data protection standards relevant to research computing and secure computing services. Excellent organizational, financial, and strategic planning skills. Commitment to staying informed about advances in research computing, secure computing practices, and compliance regulations. Ability to adapt to changing needs and priorities within a dynamic research environment. License, certification or master’s degree preferred.

Certificates and Licenses

Completion of Harvard IT Academy Project Management Foundations course (or external equivalent) preferredPMP or other relevant certification and experience preferred, e.g., Scrum Master

Additional Information

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

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Work Format Details

This position is based in Boston and some in-person on-campus work will be required, and flexible/remote work is an option. Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.

Benefits

We invite you to visit Harvard's Total Rewards website ( https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers. Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date. Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more. Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service. Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools. Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions. Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning. Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more. Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Boston

Job Code

I0359P IT Program Manager V

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

Salary Grade

059

Department

Information Technology | Infrastructure

Union

00 - Non Union, Exempt or Temporary

Time Status

Full-time

Pre-Employment Screening

Credit, Criminal, Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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