Customer Service Specialist

Harvard Resource Solutions is seeking an Customer Service Specialist on a direct hire basis for their automotive supplier client in Southfield, MI.

Duties of Customer Service Specialist Provide exceptional customer service to internal and external customers.Process orders in a professional, friendly, consistent and timely fashion. This includes providing prices for customers, salespeople, drivers, and management.Assist with the processing of delivery documents including listing items sold, amounts due, credit terms, and dates of shipment.Process product returns or incorrectly billed merchandise.Analyze purchase orders, purchasing history, special instructions or shipping rules to compile needed data for orders.Process invoices, including checks and cash.Reconcile invoice discrepancies.Respond to requests from customers for information.Engage in technical discussions with customers.Promote solutions and services.Resolve customer complaints in a courteous, professional and timely manner.Remain knowledgeable and up-to-date on product changes and developments.Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.Work with manager to ensure proper customer service is being delivered.Work as an inside liaison to the outside sales team regarding delivery time, status of orders, etc.

Requirements Of Customer Service Specialist High school diploma or general education degree (GED)2 to 3 years of direct work experience in a customer service capacity2 to 3 years billing experienceStrong knowledge of retail and/or wholesale sales principles, methods, practices, and techniquesData Entry ExperienceMust be extremely accurate and preciseAbility to learn quicklyExperience in MS Office, specifically Excel, Word and OutlookExcellent written and oral communication skillsExcellent customer relationship skillsAbility to multi-taskExcellent follow-up skillsExtremely organized and detail orientedStrong problem identification and resolution skillsAble to build and maintain lasting relationships with customersExcellent listening skillsSelf-motivated, with high energy and an engaging level of enthusiasmAble to perform mathematical calculationsHigh level of integrity and work ethicExcellent AttendanceIf you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply for this job and email your resume to mbeydoun@hrsus.com.

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.