Business Analyst

Job Title: Business AnalystLocation: Weehawken, NJ (1-2 days on site)Contract :6 month contractRate $49.00/HR

Responsible for supporting our Voice of the Client (VOC) & Voice of the Employee (VOE) efforts, conducting journey mapping exercises that drive personalized, seamless, and holistic end-to-end experiences, and leading competitive analyses to inform strategic decision-making. This team partners across the organization to drive continuous experience optimization by providing thought leadership and customer advocacy to influence design and prioritization of roadmaps to deliver on both client and business objectives.

Your new role• Collect and classify VOC & VOE data from various sources such as surveys, focus groups, complaints reports, internal feedback tools, app store reviews, and more• Identify high-level key themes and opportunities across all data collected, leveraging quantitative and behavioral data to substantiate insights• Develop comprehensive reports summarizing VOC & VOE insights, key findings, and recommendations to be shared in various forums such as town halls, business management meetings, and quarterly readout sessions• Collaborate with partner teams across the organization to integrate VOC & VOE insights into their daily decision-making process and prioritization efforts• Define and deliver key end-to-end client journeys that create seamless, compliant, omni-channel banking and lending experiences• Lead journey mapping sessions with cross-functional stakeholders to validate current-state experiences and co-create future state experiences that deliver on client and employee needs• Leverage VOC & VOE data and collaborate closely with Adobe analytics and research teams to drive ongoing evaluation of the client and employee experience and uncover client pain points and moments that matter• Serve as a cross-functional leader to collaborate with agile delivery teams, business, and regulatory stakeholders to drive holistic, client & employee-centric journeys• Identify key competitors and conduct research to gather insights into the competitive landscape• Compile and present findings to inform strategic decision-making and identity opportunities for differentiation and improvement• Collaborate across banking functional teams to ensure ongoing alignment on design and delivery of new banking product offerings• Provide strategic support in go-to-market rollout efforts of new product offerings across banking & lending• Serve as a champion to ensure experience tenets are upheld across the firm, prioritizing optimal client and employee experiences

What you'll need to succeed:• Bachelor’s degree required• 4+ years' experience in Wealth Management or Financial Services organization preferred• Strong analytical skills with the ability to interpret data, identify trends, and draw meaningful insights• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams• Experience with journey mapping methodologies and tools is preferred• Knowledge of competitive analysis technique and tools• Ability to work independently, as well as part of a team• Ability to effectively multi-task and deliver quality results within fast-paced project deliverable deadline• Proven ability to understand of business objectives, client needs, and data required to deliver on an optimized client experience• Experience working in an Agile framework preferred

The ideal candidate should have a background in Wealth Management or Financial Services, strong analytical skills, and excellent communication and interpersonal skills. They should be able to work independently, as well as part of a team and have experience with journey mapping methodologies and tools. The candidate should have a good understanding of business objectives, client needs, and data required to deliver an optimized client experience. Experience working in an Agile framework is preferred

If interested, please forward your updated word resume to kianna.padua@hays.com