Service Delivery Director
📋 Role Overview & Responsibilities
HCL Tech is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL Tech Enterprise generates annual revenues of US $11.42 billion and has 176,000 employees operating out of 50 countries.
As a leading global technology company, HCL Tech takes pride in its diversity, social responsibility, sustainability and education initiatives.
Job Title: Service Delivery Director (Client Partner) Location: Providence Rhode Island (Must be onsite 2 to 3 days a week mandatory) Local to Providence Rhode Island preferred.Full time Perm Opportunity to work with HCL Tech (Must be able to go full time)Not looking for vendor help on this.165k Base to 185K Base Salary
Must Have Experience:Service Delivery Director (Client Partner) Healthcare experience a must Built / Managed team size up-to 500 in ON / Off shore model.Reporting to CEO minus 5 to 4th levels.Exp. Of Apps IT service deliveryManaging Risk & Expectations with CIO / CXO / EVP & Team Managing Revenue & P&L
Job DescriptionAppoint Program managersDecision on engagement specific requirementsReview and take decisions on escalated issues/risksApprove Program Charter and Program Management Plans Approve program fundingApprove training needs for the engagementApprove resource ramp up requirementsApprove procurement of engagement specific toolsTo build and maintain connect/relationship with the Client, understand client’s spend and business landscape to leverage HCLs delivery capability to grow HCL’s business from the customerTo build a healthy pipeline in terms of EE opportunities in the account and have a healthy opportunity bid to win ratioTo create mechanisms, processes, etc. to enable the delivery of an MSD project across various time zonesTo lead, guide, engage, manage and develop the engagement teamTo support business development activities to source further business from the existing client, along with Account management and Delivery Leadership.To guide, manage, develop and engage the teamTo ensure the achievement of the ‘delivery goal matrix’, the tool used to evaluate the people working on the delivery, based on the success of the delivery, by using appropriate project management and delivery tools, frameworks and processes, etc.To focus on relationship management with the concerned stakeholders and provide the necessary synergy to ensure alignment with the engagement deliveryTo provide focus and direction to the program delivery for meeting the strategic intent and satisfaction of the stakeholders.To ensure Delivery Governance through creating a facilitative operating environmentTo lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL.To drive Organizational and Practice initiatives along with the owners of the Initiatives.To jointly identify value creation cases and consistently deliver incremental value to customer as agreed and signed offTo manage delivery for the account for timeliness and higher CSAT
Authority:Appoint Program managersDecision on engagement specific requirementsReview and take decisions on escalated issues/risksApprove Program Charter and Program Management Plans Approve program fundingApprove training needs for the engagementApprove resource ramp up requirementsApprove procurement of engagement specific tools
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