Development Associate

Overview

The Development Associate is a member of a collaborative, community-centric Development department that strengthens relationships with donors while increasing support and awareness of the agency. This role is responsible for supporting department operations and donor stewardship.

Key Role Responsibilities

Accurately records gifts in the CRM and produces giving reports Guided by self-disclosure and/or publicly available information, maintains and updates donor records within the CRM Produces accurate and appropriately personalized acknowledgement letters/emails in a timely manner Ensure offers of in-kind gifts-are appropriately vetted with program staff prior to acceptance; coordinates receipt of in-kind gifts with the Clinic Administration department. Responds to donor inquiries to address needs and answer questions Supports agency involvement in workplace giving programs, federated campaigns and enrollment in donor incentive programs Reconciles donations with the Finance department monthly Provides administrative support for activities such as mailings, thank-a-thons and events

Key Agency Responsibilities

In addition to role responsibilities, each staff member has the following responsibilities as a part of their employment:

Models and reinforces our core values: dignity, authenticity, hope, justice, passion and balance Actively participates in both performance improvement and advocacy activities that support the agency mission Protects our clients’ personal health information by maintaining compliance with HIPAA and relevant health care related IT security regulations Performs other duties on an as-needed basis

Knowledge, Experience And Skills

Formal Education and Training

High School diploma or equivalent required Associate’s degree, preferred; relevant work experience may substitute for formal education

Experience

One or more years of experience working in a fast-moving environment or related field One or more years of experience providing customer service to a range of customers Experience in word processing Experience with data entry in spreadsheets and/or databases Experience with fundraising software; The Raiser’s Edge preferred Experience in mail handling

Skills

Exemplifies professionalism through positivity and good customer service Holds self to high standards of honesty and integrity Persistent, action-oriented and deadline-driven Builds rapport; has good interpersonal and communication skills Learns and adapts quickly; is self-reflective

Health Care for the Homeless is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA+ individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.

This is a "flexible" position: At least 50% of position will be remote. General telework location must be within reasonable driving distance of our Baltimore-based offices.