Front Desk Attendant (MIT Recreation)
📋 Role Overview & Responsibilities
HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.
MIT Recreation, managed by HealthFitness, is looking for a Front Desk Attendant to join the recreation team on campus in Cambridge, MA. In this position, you will be responsible for greeting patrons and provide the highest possible level of customer service to ensure patron satisfaction. This is a frontline desk position and the initial point of contact for all members and guests in the Zesiger Sports and Fitness Center (Z Center).
What You'll Be Doing
Performs all front desk administration processes in the Z Center, e.g. access control, membership enrollments, POS transactions, court reservations, towel service, equipment rental, and general customer service Troubleshoots monthly membership billing issues and updates payment information using membership management software as requested Responds to all front desk phone inquiries and answers questions regarding pool lane availability, open recreation, ice rink schedule, hours of operation, etc. Ensures that front desk organization and lobby cleanliness is maintained, coordinates cleaning with custodian staff while on duty when necessary Communicates with the Manager on Duty regarding facility incidents, injuries, and customer service matters Other duties as needed/assigned
What You'll Need To Have
High School Diploma or GED required Previous customer service experience a plus Adult CPR/AED/First Aid certification from American Heart Association, American Red Cross or American Safety & Health Institute required within 60 days of hire.Ability to navigate electronic onboarding and timecard systems required.
Brand: HealthFitness
HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran
For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
Frequently Asked Questions
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This position is located in Cambridge, MA with potential relocation and sponsorship assistance depending on candidate qualifications.
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