Manager, Patient Enrollment (Outbound Tele sales)

Who you are: You live in the Tampa Bay area and are a motivator. With a sales focus, you train, teach, coach and inspire the enrollment team to optimize enrollment strategies, overcome objections and maximize patient consents through outbound calling campaigns. You track and evaluate individual and collective performance through consistent personal interaction, call monitoring and relevant KPIs. You have shown success in managing processes and developing people. You are results driven. Your ability to identify obstacles and make effective adjustments sets you apart from the competition. You are independent and also value the strength of a team. Is this you? Read on for more information! ____________________________________________________________________________________________ Manager, Patient Enrollment - Job Description OverviewHealthXL provides Virtual Care Services (VCS) under the guidelines of Medicare’s Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. The role of Manager, New Patient Consent (MNPC) requires the ability to lead and maximize enrollment of new patients in VCS programs. This full time, on site, Tampa, FL based position reports via a matrix structure to the Director of Sales and Director, Program Operations.

ResponsibilitiesSubject Matter Expert (SME) on maximizing eligible patient contact and consent Determines hiring needs, works with HR in screening and hiring of candidatesTrains, and manages Enrollment Specialists (ESs), and Onsite Enrollment Coordinators (OECs), to address new and existing eligible patient volumesMonitors phone calls (live and recorded) providing coaching and training on call handling and techniques for overcoming objectionsContinually monitors ES balance of quantity versus quality (# of connects vs. consents) and counsel performance accordingly Meets with team and individuals daily, weekly, and monthly to meet individual and company patient enrollment goals Prepares for and leads regular, weekly production huddles Utilizes metrics/KPIs to monitor and react to day-to-day individual and team based performance goals.Reviews daily production metrics/data and adjusts resources and tactics as necessary to achieve enrollment objectives Incorporates performance rankings, contests, spiffs, etc. to promote team enthusiasm, fun, competitiveness and goal orientation Maintains accurate records in iCare and via external schedules to support campaign scheduling, staffing capacity, patient allocations, ES activity levels, process ratios (Calling, Contact and Consent), successful enrollments, and recurring cyclesWorks in coordination with QA to ensure quality checks are performed on completed enrollment transactions (both successful and non), deficiencies are responded to, team members are appropriately counseled, and exemplary performance is recognizedDocuments performance issues, completes corrective action forms, provides input to and participates with HR in performance counseling, appraisals and disciplinary actionsProvides scheduled reporting to management regarding enrollment numbers performance ratios Achieves high team member job satisfaction and morale, resulting in low staff turnover Other duties as assigned to successfully support the Vision, Mission, and Values of HealthXL

QualificationsDemonstrates iCARE values: Integrity, Growth, ExcellenceBachelor’s degree, or equivalent experienceOutbound tele sales experience a plusAbility to incorporate sales strategies to achieve enrollment goalsDisplays high energy, high initiative, goal orientation, and leadership by exampleAbility to work under pressure, and handle multiple competing priorities, while meeting challenging objectives and deadlinesAbility to motivate staff in reaching performance expectationsA quick study on business software applicationsProficient in Microsoft OfficeStrong verbal and written communication skillsDemonstrated problem solving and prudent decision-making abilitiesOrganized, with ability to interpret and apply analytics to processes