Job Coach

Title: READI Job Coach

Location: 5715 W. Belmon

Shift: Monday to Friday

Summary

Under the direction of Job Coach Supervisor, coaches are responsible for providing individual coaching, personal development, and supportive case management to participants through a trauma informed and restorative justice lens; working collaboratively with the outreach partner staff; facilitating cognitive behavioral therapy groups, and adhering to the READI Chicago model, philosophies and approaches, manuals, and policies. The Job Coach leverages industry knowledge and best practices to promote the mission and vision of Heartland Alliance. Supports culture development and management efforts.

Our Benefits

Medical insurance Dental insurance Vision insurance 401(k) match Paid maternity leave Paid paternity leave Commuter benefits Student loan assistance Tuition assistance Disability insurance

Essential Functions

Duties & Responsibilities

Manages a caseload of approximately 15 READI Chicago participants.Becomes a trained facilitator for cognitive-behavioral group work; actively participates in CBI consultation and prep groups; facilitate cognitive-behavioral group sessions; enter participant daily feedback into appropriate systems.Provides support to participants as they are ready to advance, works with participants to determine the advancement opportunities they want to pursue and connects them with appropriate opportunities.Performs assessments for participant career interests and aptitudes to match them with subsidized employment tasks, unsubsidized employment opportunities, and appropriate training.Conducts weekly one-on-one coaching sessions with participants, facilitates the development of individualized participant plans to achieve goals; continually reassesses goals and progress toward goals within program.Reviews daily feedback performance reports and participates in weekly case reviews with Crew Leaders, and Outreach staff and the READI partners to support participants’ success in READI. Completes and submits timely and accurate necessary paperwork, data entry, and incident reporting.Leads work-readiness and job search skills instruction, including “soft skills,” resume preparation, interviewing skills, job search techniques, and related topics at the appropriate time in the TJ experience (in alignment with the participant’s career stage)Supports unsubsidized job retention efforts through participant follow-up contacts, check-ins with employers when appropriate, alumni visits, and events.As directed by manager, facilitates TJ OrientationParticipates in professional development training including but not limited to training focused on principles of trauma-informed care, cognitive-behavioral therapy, motivational interviewing, conflict de-escalation, harm reduction, and other relevant concepts, and apply that knowledge daily.Other duties as assigned.

Supervisory Responsibilities (if Applicable)

N/A

Education And Experience

Bachelor’s degree in a relevant field of study such as social work or psychology preferred. Minimum three (3) years of formal work experience performing case management, counseling/ coaching in a social service setting, preferably with formerly incarcerated individuals, opportunity youth, or similarly at-risk populations.

Certifications/Licenses

N/A

Knowledge/Skills/Abilities (K/S/A)

Knowledge of workforce development and employment services for chronically unemployed individuals or individuals experiencing povertyKnowledge of the local ecosystem of support service providers preferred.Basic understanding of cognitive-behavioral therapy, motivational interviewing, and trauma-informed careCommitment to the mission and values of HHCS, as demonstrated by a professional approach that is strength-based, trauma-informed, inclusive, and grounded in human rights.Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations professionally and diplomatically.A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Ability to work independently and remain self-motivated with minimal direct supervision.Strategic thought partnership and consultancy skills.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regard to scheduling and work location. Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis .

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to sit, stand and walk.The employee must be able to stoop, kneel and/or crawl.The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. The employee must have unrestricted ability to provide physical restraint.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.