IT Help Desk

As an  IT Helpdesk Support Worker , you will play a critical role in ensuring seamless technology operations across our multi-office national enterprise. Your focus will be on providing exceptional technical support, fostering team collaboration, and safeguarding our systems against cyber threats. If you thrive in a dynamic environment and are passionate about client satisfaction, this role is an excellent fit for you!

Responsibilities

First Point of Contact : Serve as the initial point of contact for employees seeking technical assistance via phone, email, or chat. Staff Satisfaction : Prioritize staff needs, actively listen, and ensure timely resolution of issues. Collaboration : Collaborate with cross-functional teams, including other IT departments, to address complex problems and escalate as needed. Microsoft 365 Suite Expertise : Proficiency in using Microsoft 365 tools such as  Outlook ,  Teams ,  OneDrive , and  SharePoint . Troubleshoot and resolve Microsoft 365-related issues. Microsoft Mobile Device Management ( Intune ) Deployment and Patch Management of devices using  Microsoft Intune . Ensure timely patching and updates across the organization. SCCM (System Center Configuration Manager) : Familiarity with SCCM for Computer Imaging and software deployment. Collaborate with SCCM administrators to maintain a stable environment. Cyber Security Microsoft Defender Suite (Microsoft Defender for Endpoint) : Monitor and respond to security incidents using Microsoft Defender. Identify and mitigate cyber threats, including malware and phishing attacks. Rapid7 (3 rd party Security Operations Center) Monitor and resolve to security incidents generated in the Rapid 7 tool Address assigned r emediation tasks identified in Rapid 7 Dark Trace Release of email that are requested from Dark Trace email quarantine. Coordination with IT team to quarantine messages that were delivered to multiple mailboxes User Training and Documentation : Provide user training on IT tools and best practices. Create and maintain documentation for common issues and resolutions.

Qualifications

Experience : Minimum of  3 years  in IT support or a related role. Technical Skills : Proficiency in the  Microsoft 365 suite  (Outlook, Teams, OneDrive, SharePoint). Experience with  Intune deployment  and  patch management . Familiarity with  SCCM  for configuration management. Knowledge of  Microsoft Defender for Endpoint  (formerly Windows Defender). Problem-Solving : Ability to analyze and troubleshoot technical issues efficiently. Security Awareness : Experience in identifying and resolving  cybersecurity threats . Communication : Excellent communication skills to interact with clients and team members effectively.

If you’re passionate about delivering exceptional IT support, ensuring client satisfaction, and contributing to a secure technology landscape, we encourage you to apply!