Field Service Technician
📋 Role Overview & Responsibilities
Role
Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. The ideal candidate will have experience working with HP servers, data centers, printers, and PCs.
Responsibilities
Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided. Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment.Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues. This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues, while adhering to safety and quality procedures at all times.
Requirements
Minimum of 2 years of experience in IT support (printers, HP servers, data centers, and enterprise-level projects)Working with small tools for the repair of laptops / desktops / printers and serversWillingness to drive between different client's sites (0 - 200mi. depending on location) & have a Valid driver's licenseAvailable to work a rotational 24/7 on-call; scheduled shift
Benefits
Dental insuranceExtra hours compensationFlexible spending account FSAHealth insuranceInternational environmentLife insuranceOnboarding programSick leave payments
About us:Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Frequently Asked Questions
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Click the “Apply for this Position” button on this page to submit your application directly to Hemmersbach without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Columbia, SC with potential relocation and sponsorship assistance depending on candidate qualifications.
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