Coordinator - Client Relations Center
📋 Role Overview & Responsibilities
The Team
The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques.
The Opportunity
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or email. The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.
About the Role
Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written Display and implement product knowledge, while conveying the Hermès style, values, and vision Follow-up and resolve all client issues and inquiries in a timely manner Respond to client voicemails Place online orders and follow-up on pending orders Resolve delivery issues related to e-Commerce orders Maintain confidentiality and company policies for data protection and security Adhere to all Hermès policy & procedures relative to role and responsibilities Uphold high client expectations in every interaction All other duties as assigned by supervisor
Supervisory Responsibility
NO
Budget Responsibility
NO
Decision Making Responsibility
NO
About You
Open Availability - Monday through SundayThis position requires a flexible schedule to meet the needs of the business1-2 years of experience, including hands-on internship, in similar call center and/or customer service environmentTeam player, proactively assisting peers as needed, mentoring new members, and sharing knowledge. Proactive at anticipating problems and capable of analyzing and arriving at a workable solution.Proactively seeks feedback to improve performance.Strong ability to exercise appropriate judgment.High level of attention to detail.Proven excellence at communication skills (verbal and written) and ability to multitask. Established knowledge of Microsoft Excel and Word. Knowledge of French and/or Mandarin is a plus.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Frequently Asked Questions
How do I apply for the Coordinator - Client Relations Center position at Hermès? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Hermès without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Jamesburg, NJ with potential relocation and sponsorship assistance depending on candidate qualifications.
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