Deskside Support Technician
📋 Role Overview & Responsibilities
About the jobHexaware is looking for ……. Role: Deskside Support Work Mode: OnsiteLocation: Muscatine, IA
Job Description
Key Responsibilities:Provide hands-on technical support and troubleshooting for desktops, laptops, printers, scanners, and other peripheral devices used in the manufacturing environment.Help maintain / monitor the team ticket queue.Respond promptly to IT support tickets and service requests, ensuring timely resolution of issues to minimize downtime.Install, configure, and maintain hardware and software systems, ensuring compatibility with manufacturing software applications and production workflows.Collaborate with cross-functional teams, including production staff and IT colleagues, to identify and resolve technical challenges affecting productivity.Perform regular maintenance tasks, such as system updates, patches, and hardware upgrades, to ensure optimal performance and security of IT assets.Document technical procedures, configurations, and troubleshooting steps to build a knowledge base and facilitate efficient problem resolution.Participate in IT projects related to system upgrades, migrations, and deployments, providing expertise and support to ensure successful implementation.Stay informed about emerging technologies, industry trends, and best practices in deskside support and manufacturing IT to contribute to continuous improvement initiatives.Actively replace computers in the environment, following SOP.Qualifications:Degree in Computer Science, Information Technology, or related field preferred.Experience as a deskside support engineer or similar role, preferably in a manufacturing environment.Strong knowledge of hardware components, operating systems (e.g., Windows, macOS), and productivity software (e.g., Microsoft Office suite).Familiarity with manufacturing software applications and production processes (e.g., ERP systems, CAD/CAM software) is highly desirable.Excellent troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.Strong communication and interpersonal skills, with the ability to interact effectively with end-users at all levels of the organization.Proactive approach to problem-solving and a commitment to delivering high-quality customer service.Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
About Hexaware:Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®’. Powering Hexaware’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 28,000+ employees, and thoroughly lives the company’s philosophy of “customer success, first and always”. Our global and diverse workforce across 20 nations, 34 international offices, and multiple time zones work together seamlessly to form an integral component of life at Hexaware.To learn more, visit www.hexaware.comWhy us?At Hexaware, you will have access to an arsenal of tools that will upskill, transform, and evolve your career profile. From great growth prospects, opportunities to work alongside brilliant minds, collaborating with high profile clients, to an ideal work-life balance, we bring it to a full circle.Our purpose at Hexaware is “Creating smiles through great people and technology.” With an ever-expanding portfolio of capabilities, we will delve deep and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.Our Value Proposition: “At Hexaware you are encouraged to challenge yourself to achieve your potential and propel your growth. We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
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This position is located in Muscatine, IA with potential relocation and sponsorship assistance depending on candidate qualifications.
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