Lead Information Technology Specialist (Systems Administration)

Summary

This position serves as the Information System Security Officer (ISSO) in the NIH Business Systems (NBS) under the Office of Management, Office of the Director. The overall objective of the NBS is to facilitate the scientific mission of the NIH and provide an administrative/scientific system that is cost effective and provides accurate and timely information.

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Duties

Perform technical analysis to diagnose and resolve IT configuration or integration issues and identify problematic trends and patternsDevelop customer support policies, procedures, and standards for use in providing customer support. Lead a team in IT systems development projects from design to support including plan and schedule development, estimating resource requirements, defining milestones and deliverables, and defining post-implementation support requirements. Evaluate specifications and features of new products, performing product comparisons, feasibility and cost benefit analyses, and performance and compatibility testing. Make recommendations for future implementation of IT products and services to management.

Requirements

Conditions of Employment

U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date. Employment is subject to the successful completion of a background investigation, verification of qualifications, completion of onboarding forms, submission of required documents, and any other job-related requirement before or after appointment. Applicants must meet all qualification requirements by the closing date of this announcement. Males born after December 31, 1959 must be registered with the Selective Service.

Qualifications

In order to qualify for the IT Specialist, GS-2210-14 position, you must have IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates that you possess each of the following four competencies:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail;Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

You must demonstrate in your resume that you have at least one (1) year of qualifying specialized experience equivalent to at least the GS-13 level in the Federal service obtained in either the private or public sector, typically gained in the IT field or through performing IT related tasks such as: performing technical analysis to diagnose and resolve IT configuration, integration and security issues; leading IT systems development projects through the entire project lifecycle to include: developing project schedule, estimating resource requirements, defining milestones and deliverables, and defining post-implementation support requirements; recommending IT policy and procedural updates to ensure compliance and risk mitigation; conducting feasibility, performance and compatibility testing and cost benefit analyses of new IT products and services; AND making recommendations for future implementation of IT products and services to management.

You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12376442

Education

This job does not have an education qualification requirement.

Additional Information

A one-year probationary period may be required upon selection/placement. This position is designated as a " non-emergency/teleworker " position and the selected candidate will be considered a " non-emergency/teleworker " employee. In the event of a closure, you must be available to telework or request leave. At the supervisor's discretion, this position may offer work schedule flexibilities: telework (work from home on a regular basis or ad hoc basis but reports to the office at least once a week/two days a pay period). If selected, you will be required to complete a Confidential Financial Disclosure Report, OGE Form 450 to determine if a conflict or an appearance of a conflict exists between your financial interest and your prospective position with the agency. This information is required annually. For information, visit the NIH Ethics website: https://ethics.od.nih.gov/fd. PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should apply online to this announcement to receive considerationWe may make additional selections for similar positions within the commuting area(s) of the locations listed through this vacancy announcement. By applying, you agree to have your application shared with any interested selecting official(s). Clearance of CTAP/ICTAP will be applied for similar positions. The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program ( E-Verify ). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers. The NIH maintains a tobacco free work environment and campus. Must be able to perform the essential duties of the position, with or without reasonable accommodation. Visit our Applicant FAQs page for helpful information on the application process. Visit our Total Compensation page and this sample for a detailed look into the benefits, awards, leave, retirement, and other incentives employees may receive as part of a rewarding work environment.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Q1. Knowledge of computer systems analysis principles and techniques. Q2. Ability to analyze and refine computer systems requirements, capabilities, and limitations. Q3. Ability to perform IT project management duties and functions in a leadership capacity. Q4. Skill in advising on systems design and IT business solutions

If You Meet The Minimum Qualifications For This Position, Your Application And Responses To The Online Questionnaire Will Be Evaluated Under Category Rating And Selection Procedures For Placement In One Of The Following Categories:

Best Qualified - for those who are superior in the evaluation criteriaWell Qualified - for those who excel in the evaluation criteriaQualified - for those who only meet the minimum qualification requirements

The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Applicants determined to be Best Qualified will be referred for further consideration. Preference eligibles in the Best Qualified category are referred before all other applicants.

To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings by the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as having knowledge of your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin prior to receiving an offer.

To be considered well qualified for the purposes of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP) , you must be able to satisfactorily perform the duties of the position upon entry and substantively exceed the basic qualifications by scoring at least an 85 on the assessment and meet all eligibility, physical, medical, suitability, and all other requirements.