Field Service Technician (Buffalo, NY)

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow.

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

$3000 SIGN ON Bonus!Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at workComprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment401k program with 6% company matchPersonal time off and company-paid holidaysOpportunities for career growth and competitive salary commensurate with experiencePaid trainingBoot allowanceCompany mentoring programTuition reimbursement for job-related continued educationReferral ProgramYou may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Main tasks and responsibilities

Technical and product knowledge

Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipmentStaying up to date with technical specifications of relevant equipment

Managing the customer

Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfactionFollow Cargotec Customer Satisfaction Guidelines

Risk management

Protect self and othersFollow applicable safety rules, agreed working practices and environmental requirementsAlert District Service Manager if equipment safety is jeopardized due to any reasonRespect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities

Service process

Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service ManagerSubmit regular reports in the format specified by District Service ManagerKeep adequate records and maintain documentation in line with agreed standards

Commercial Awareness and Cost Effectiveness

Plan and manage personal time and resources for maximum benefit of Cargotec and the customerMake judgements about the most cost effective and efficient approach to providing serviceMaintain documentation to ensure accurate invoicing to the customerManage and protect the security and traceability of spare partsNew business opportunitiesRecognize sales opportunities and communicate to District Service Manager

Continuous Improvement

Provide feedback to District Service Manager to support continuous quality improvementParticipate in innovative thinking about ways to improve service efficiencyCoach/tutor junior colleagues and trainees as necessaryConduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality SystemAnd other duties, as assigned.

Accountabilities

Ability to obtain a 1-year DOT Medical Card is required for this positionMobile, adaptable and able to work in variable physical site conditionsQualification from higher vocational school (below Graduate/BSc level) in at least one of the following: mechanical engineering, hydraulics, electrics and electronics or equivalent due to experienceWorking technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as requiredWorking knowledge of diesel engines and hydraulic drive systemsFluent in local language and working knowledge of English, spoken and writtenDriving license (CDL-class B or higher for field service technician)Operators licenses for all equipment used in line with local requirementsProvide on-call service (24/7)Maintain records in compliance with terms and conditions of agreementsKnow, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace InstructionsUnderstand, monitor and comply with all Safety and Environmental requirementsOwn tools required

What you’ll need to succeed

Education

Minimal High School Diploma/equivalent required

Technical or Secondary College preferred

Working experience

3+ years of mechanical, hydraulic, or electrical operations

Skills and competencies

Customer-oriented

Able to cope with stressful situations

Capable of operating independently

Appropriate diagnostic and troubleshooting skills

Acts responsibly in the light of prevailing circumstances

Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations

Able to safely operate equipment for the purpose of conducting tests and repair

Basic computer skills

Personal attributes or qualities

Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position

High sense of urgency

Service and customer focused

Passionate about driving performance improvements

Process oriented

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com