Service Coordinator
📋 Role Overview & Responsibilities
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
You will be part of
Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:
Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at workComprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment401k program with 6% company matchPersonal time off and company-paid holidaysOpportunities for career growth and competitive salary commensurate with experiencePaid trainingBoot allowanceCompany mentoring programTuition reimbursement for job-related continued educationReferral ProgramYou may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
Purpose of the position
The purpose of the role is to manage the coordination of Technicians for the delivery of service. Serve as a primary contact for customer calls for maintenance and repair.
Main tasks and responsibilities
Provide first point of contact to customers/visitors/callers.Troubleshoot customer issues to determine proper resolution.Create customer quotes for service and repairs.Handle and schedule planned maintenance and contractual appointments with customers.Create estimates for customers – review estimates greater than $10,000 with District Service Manager.Initial contact for service complaints.Quality control check for work orders turned in.Handle and schedule inbound Service appointments.Communicate the results from scheduling through required reporting.Update partner functions and customer/equipment data.Scheduling and dispatching appointments.Manage DOT hours of service.Work closely with Business Development to ensure maintenance plans are kept on schedule.Verifying required parts have been delivered to Field Technicians. Fleet management for service vehicles.Other duties, as assigned.
What you’ll need to succeed
Education
Minimal High School Diploma/equivalent required
Working experience
3+ years of dispatching experience preferred.5+ years of customer service experience preferred.
Skills and competencies
Experience using Salesforce and SAP.Possess strong organizational skills.High attention to detail.Working knowledge of applicable regulations.Quick and confident with decision making.Must have a working knowledge of the geographical area in which you are covering.Working knowledge of DOT hours of service.Can handle multiple duties with good time management.Highly customer service oriented as well as a good leader to the team.Can troubleshoot equipment issues with basic technical knowledge.Able to develop a professional rapport with both customers and technicians.
Personal attributes or qualities
Process oriented
Interested to join?
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com
Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com
Frequently Asked Questions
How do I apply for the Service Coordinator position at Hiab? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Hiab without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Middleton, MA with potential relocation and sponsorship assistance depending on candidate qualifications.
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