Consumer Driven Health Plan (CDHP) Customer Service Representative

Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a CDHP Customer Service Representative for our Richardson, TX office.

The ideal candidate will be motivated to succeed, well organized, able to prioritize the workload, and able to work well within the CDHP Team. The CDHP Customer Service Representative is a liaison for plan participants providing assistance through both verbal and written communication to give guidance and solutions for the management of their consumer driven health plans (FSA, DCFSA, LPFSA, HRA, and Commuter) managed by Higginbotham’s CDHP Team.

Responsible for addressing plan participant inquiries via email, fax, telephonic, or written correspondence according to Internal Revenue Services (IRS) guidelines.

Essential Tasks

Take inbound calls and makes outbound calls as needed.Analyzes participant inquiries to determine appropriate steps for resolution.Performs review of account information to ensure accurate data is represented on participants accountWorks directly with internal department and management for resolution of Customer Service inquiriesAble to accurately communicate with participants in written and verbal formatMaintain detailed archived notes for participant claims reimbursed through a CDHPAssist participants with online portal set-up and inquiresOrder replacement benefit cards when requestedOther tasks as assigned.

Specific Knowledge, Skills and Abilities

Excellent communication, verbal, written and organizational skillsPrior knowledge of Flexible Spending Accounts, Dependent Care Reimbursement Accounts, Health Reimbursement Arrangements, and Commuter accounts is a plusExcellent written and verbal communication skillsCDH Plan interpretation, medical terminology and coding knowledgeProficiency with Microsoft. Strong technical skills with ability to work across multiple software systems

Location

Richardson, TXIn office position

Experience And Education

High school diploma or equivalentPrior help desk experience providing client services support to external customersTroubleshooting skills to tackle a problem using a logical, systematic, sequential approachProven ability to resolve challenging issues in a timely mannerQuick learner, self-directed, motivated, have strong dedication and commitment level to the tasks at handMust be able to work in a fast-paced, collaborative, team environment with the ability to be minimally supervisedMust have a great attitude, be willing to learn and increasingly strive to improveStrong attention to detail, organizational and time management skills with the ability to research and provide accurate detailsStrong technical skills with the ability to work across multiple software systems