Bell Captain - Hilton Los Angeles Airport

The Hilton Los Angeles Airport is looking for its next Bell Captain to their team! This is a perfect opportunity for someone that has leadership potential and is ready to take the next step in hospitality!

What will I be doing?

As a Bell Captain you would be responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet and escort arriving and departing guests to and from their accommodations.Retrieve and transport guest luggage.Inspect guest rooms and acquaint guests with these rooms and their features.Respond to guest inquiries and requests in a timely, friendly and efficient manner.Organize and store luggage, as needed, according to guidelines.Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.Assist in the maintenance, appearance and functionality of equipment.

What are we looking for?

1 year or more customer service experience

Previous Bellhelp Experience Preferred

Availability to work varying shifts including daytime and evenings, including weekends and holidays required

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton LAX is and Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

The hourly rate is $25.34 and is based on applicable and specialized experience and location.

Work Locations

Hilton Los Angeles Airport

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office