Front Office Supervisor (Overnight) - Hilton Vancouver

Come join our team at this amazing property, centrally located in the heart of downtown Vancouver with easy access to Portland International Airport. Featuring 226 room, the hotel is within walking distance to the gorgeous waterfront as well as to local bustling attraction such as the Vancouver Farmers Market (directly across the street from the hotel!), making us an excellent base for both leisure and business travel.

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availabilityRespond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient mannerSupport and assist team members in handling guest inquiries and requests and in resolving guest complaintsSchedule, assign daily work, lead pre-shift meetings, inform and train team membersMonitor, observe and assist in evaluating team member performanceMonitor lobby traffic and adjust staffing accordingly

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hourly rate is $20.05 + $2.00 differential for any overnight shift worked

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the World.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Medical Insurance Coverage – for you and your familyVision, dental, life and disability insuranceMental Health ResourcesBest-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment Supportive maternity/parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate). Go Hilton travel discount program: 100 nights of discounted travel per calendar yearMatching 401(k)Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and development Team Member Resource GroupsRecognition and rewards programsAccess to your pay when you need it through DailyPay

Other Compensation

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discountEmployee referral program – refer someone for employment, receive $400 after they complete 60 days of employmentComplimentary meals in the cafeteria while on shiftComplimentary parking

Position-Specific Compensation

Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes; room type upgrades, early check-in fee, late check out fees and late cancellation fees. Commission is calculated as follows: $1-$399 earns 10% commission $400-$999 earns 12% commission $1,000 or more earns 15% commissionHilton Honors Incentive Program – receive $1.00 per Hilton Honors enrollmentSell-Out Incentive Program – a sellout is constituted as the hotel occupying 222 of 226 guest rooms. Team Members are paid an equal percentage of the previous night’s NET ADR split between the number of Team Members working the date of the sellout.

Work Locations

Hilton Vancouver

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office