Guest Service Agent- F&B (Bars)

A Guest Service Agent- F&B (Bars affects every Guest experience with ours restaurants, bars, room service, banquets. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.

What will I be doing?

As a Guest Service Agent- F&B (Bars), you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if requiredUnderstand menu content, any menu changes, and promotional activitiesKeep your service area (Bar & Restaurant) clean, tidy, and well-preparedOffer guests a warm welcoming & memorable experiencePrepare and refill the bar stock(Bartender)Efficiently manage the proper settlement of all customer accountsAnswer Guest queries in a polite and helpful mannerPerform Banqueting roles during functions or events

What are we looking for?

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Friendly, positive, energetic dispositionCommitted to delivering exceptional guest serviceMotivated to learn new skills and techniquesSmart and tidy, in appearancePositive and willing to participate on a team and work with a winning attitudeExcellent communication skills Flexible, reliable, and responsive to a range of work situationsPrepared to manage a variety of customer types, inquiries, and complaintsKnowledge of alcoholic beverages and mixing of drinksPrevious food hygiene experienceElectronic ordering systems experienceCash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Garden Inn Gaborone

Schedule

Full-time

Brand

Hilton Garden Inn

Job

Food and Beverage