Project and Program Management - Project Manager Tech 2 #: 24-02375

Job Title: Project Manager Tech 2

Job Location: Fully Remote

Job Duration: 3 Months on W2 (Chances for extension)

Summary

Manages medium size projects and ongoing run-business activity, with a special focus in queue management and monitoring.

This position requires interaction with internal stakeholders to ensure that project requirements are met.

Must possess strong cross team/group/org collaboration skills; ability to foresee and analyze project risks, develop risk management plan and mitigate subsequent issues. The ideal candidate will have high-powered analytical skills and the ability to understand concepts and situations that pass by many others.

Required Qualifications

Previous work experience with MS Excel/PPT/Power BI experience Ability to say no in a hundred nice ways (up to CVP level). Someone who is comfortable with pushing back on inquiries that do not meet our controls/standards. Strong communication and relationship skills Detailed, analytical and thorough Persistent – can see through Compliance tickets to the end Independent worker that doesn’t hesitate to ask questions or reach out for help Willing to bring in new ideas and improvement suggestions Strong ability to coordinate/organize themselves around diversified workflow, prioritize tasks, and stick to time limits specific to each task on their plate. Completing tasks on time. Very important. The candidate should be able to show they can work independently and under pressure (month/ quarter/year-end) and can overcome blockages to achieve required results on time. Eagerness to learn / adapt to new tools and processes. Detail-oriented person that can follow instructions and apply critical thinking / ask questions in case of ambiguity/uncertainty/blockages. Someone who is very detailed oriented and meticulous when reviewing document language. Someone with great written and verbal communication skills Someone who is organized and has experience with creating process documents. Compliance-related background. Ability to lead/guide the v- team (E&Y team in India on monitoring program) Knowledge of *** Volume Licensing/New commerce/services deals

Day To Day Tasks Will Include

Full ownership of queue management, including:Manage monitoring program from intake to resolutionManage EmpG Council meetings and provide approvals/feedback/comments (monthly or bimonthly)Manage MS policies (Pull Forward policy & ATF policy) and two SOX controlsManage/review side agreement escalation from Deal Desk and mitigate the risksEnsure cases are picked up within initial response SLAApply documented process to requestsEnsure all Response Received are responded to in a timely mannerProvide professional and thorough consultations to requestorTimely communicate with shareholders and other SMEsMonitor Volumes/Trends/Findings based on several different programs:Deal Desk monitoring program – regular samples testing and result sharingSide agreement monitoring – Deal desk dedicatedPull forward policy monitoring – sample testing on quarterly basisShare data with FTE to identify trends/insights.Create monthly/quarterly/annual newsletters to report out on findings Identify and manage gaps in content or processes based on compliance tickets and support questions Develop necessary trainings for front-line support agents that are in addition to FAQs Engage with BI teams to drive enhancements in Monitoring dashboards and reports Assist with keeping online apps/SharePoint content up to date with latest Policy updates

Required Software Skills

Proficiency in *** Office required (Excel, Outlook, OneNote, PowerPoint, Teams). Familiarity with SharePoint tool, VL Central, C1, MSX and other internal tools Familiarity with task management tools, such as Azure DevOps (previously known as TFS/VSTS/VSO) or JIRA

Good To Have Software Skills

Advanced Excel knowledge is a must SQL knowledge is a plus Basic HTML knowledge is a plus Familiarity with *** PowerApps Familiarity with *** Power BI

Candidate Requirements

Years of Experience Required: 3-5 overall years of experience in the field. Degrees or certifications required: Bachelor's or above in related fields. Disqualifiers: Does not have a minimum 6 months of experience working at ***. Not being familiar with compliance programs, especially monitoring programs, as the role involves policy review, approval, consultation, and sample testing. Not being proficient in office tools such as Excel, PowerPoint, and Power BI, as the role requires producing reports, slides, and scorecards. Best vs. Average: The ideal resume would contain: Familiarity with compliance specifically at *** Compliance SME experience Excellent PowerBI and Excel experience Ability to hit the ground running

Top 3 Hard Skills Required + Years of Experience

Minimum 6 months to a year working at *** preferably in a compliance role ( monitoring experience such as discounting, credit & rebill, concession, limitation and liability) Minimum 3 years of experience as a compliance SME Minimum 3 years with advanced experience with Excel, *** Power BI & Power Apps