Resource Planning Associate Representative #: 24-02608
📋 Role Overview & Responsibilities
This is an outbound call center you will be responsible for calling 100-200 members per day. Some manually and some through an auto dialer. The main purpose of an HRS scheduler is to schedule an in-home health assessment provided free of charge to the member on behalf of their health plan. This is a call center and 90% of your time will be spent on the phones. “
Here Are Some Key Skill Sets You Must Have
The ability to handle 100-200 calls per day.
The ability to read and follow a script or scripts.
Encourage the member to accept the visit and enticing them to agree to a free benefit provider by their health care provider in the comfort of their home.
Communicate effectively to different departments via Webex, outlook etc...
Knowledge of google chrome and how to use google maps.
Multitask through various insurance portals to verify member eligibility.
Respond to emails and corrections timely.
The ability to meet daily goals.
1-2 visits per hour to start the goal is 2 per hour but new hires may need a few weeks to acclimate to that.
Not ready time 1.5 hours or less
Maintain a QA score of 80% or higher.
Maintain attendance for first 90 days of employment.
Maintain a completed visit percentage of 80% or more.
Maintain 100-200 outbound calls when manually dialing.
This is a remote role. Bilingual (Spanish) preferred but not required.
Strong Customer Service Backgroud
Multitasking
Problem solve
Strong knowledge of Microsoft products
Top 3 skills: Customer Service, Call Center & Scheduling
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Franklin, TN with potential relocation and sponsorship assistance depending on candidate qualifications.
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