Experienced Customer Training Professional
📋 Role Overview & Responsibilities
Join a team recognized for leadership, innovation and diversity
Customer Training Professional
The individual will work as part of the HBT CX Learning & Enablement team and will be responsible for delivery and development of customer technical training supporting our Commercial Fire integrators in North America
Key Responsibilities
Delivery of face to face and virtual classroom technical training for Commercial Fire customers, ensuring best in class delivery through customer satisfaction survey.Ensure quality of training content remains relevant, acting upon customer feedback to drive improvements in training offerings.Support Learning & Enablement new training development programs by acting as subject matter expert validating content and course structures.As required develop and deliver bespoke customer trainings either via virtual classroom or at customer premises. Identify learning development paths for students attending classes, encourages up take of further Honeywell training through awareness of Learning & Enablement offerings across Honeywell Building Technologies.Participate and contribute to team meetings and other company meetings across the Honeywell organization.Ensuring the achievement of all individual and team targets and KPI’s.
Key Result Areas
Achieve Learning & Enablement KPI for Customer Satisfaction in training.Honeywell Learning & Enablement seen as best in class through VOC and feedback.Champion of training quality – proactive identification of enhancement opportunities.Development of strong inter-departmental relationships.
Must Have
Teaching or training experienceFire industry product experience Hands on experience fire and life safety solutionsExperience virtual platforms such as Zoom and Teams
We Value
NICET certificationField tech service experienceAssociate technical degreeExperience with Notifier, Fire-Lite, or Silent Night products
Additional Information
JOB ID: HRD228437Category: Customer ExperienceLocation: 3079 Premiere Pkwy Ste 100,Duluth,Georgia,30097,United StatesNonexempt
Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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This position is located in Duluth, GA with potential relocation and sponsorship assistance depending on candidate qualifications.
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