Salesforce Administrator

ABOUT HOT BREAD KITCHENHot Bread Kitchen’s mission is to create economic opportunity for women and gender-expansive people, immigrants, and people of color through culinary skills training, high-quality job placement, food entrepreneurship programs, small business guidance, and an ecosystem of support, utilizing New York City’s vibrant food industry as a catalyst for change.

THE OPPORTUNITY Hot Bread Kitchen seeks a detailed- and process-oriented Salesforce Administrator to continuously improve and enhance our Salesforce platform, gathering program and business requirements and feedback and designing best practice solutions. We are looking for someone with a strong understanding of the Salesforce platform who can understand and build upon our current setup. The Salesforce Administrator should be comfortable liaising with program and development staff and enjoy learning new business processes in order to translate them into technical solutions. The Salesforce Administrator will report directly to the Director of Program Impact and Innovation and directly support the operations of the fundraising team.

RESPONSIBILITIESSystem Administration and MaintenanceEnsure optimal performance of Salesforce systems and related products (e.g. Form Assembly).Build or edit Salesforce reports and dashboards to assist with data requests from the program or development team.Communicate any and all platform changes to relevant staff in a timely manner.Proactively maintain the system and identify unused or underutilized platform features.Develop and deliver new user training for new staff and ongoing user training for existing staff.

System DevelopmentSeek to understand new programs, identifying and gathering process requirements, and translating into best practice, scalable solutions with a focus on exceptional user experience.

Data Quality AssuranceMonitor data quality and troubleshoot errors in Salesforce and Form Assembly, including flow of application, intake, and survey forms.Data management to improve Salesforce data quality, implementing rules and automation as needed.

QUALIFICATIONSAt least 2 years of experience as a Salesforce administrator in a nonprofit setting, including building reports and dashboards, troubleshooting data quality issues, and customizing to meet business process requirements according to best practices.Experience with Form Assembly, including understanding of Salesforce connectors and troubleshooting integration errors.Ability to provide Salesforce training and end-user support.Strong project management skills with great attention to detail.Ability to work independently and as part of a team, manage multiple projects, set goals, and establish priorities.Dedication to Hot Bread Kitchen’s mission and values.

COMPETENCIESDetail oriented: Verifies important details, ensures there are no surprises or gaps in needed information, has the ability to think a few steps ahead to answer potential questions about the project. Aims to leave things better than you found them. Checks work with others, plans time to review for errors and probes one’s own thinking. Addresses errors quickly and learns from them. Looks for ways to prevent similar errors.Creative - Looks outside the box, develops new strategies and takes risks.Customer service - responds to staff needs and proactively anticipates their needs, while ensuring timely response to requests. Collaboration - Works with others to achieve common goals and desired results.

OUR VALUESWe are driven by a feeling of commitment to support our members, teammates, and partners as best as we can. Our culture of equity comes from the many cooks in our kitchen and the diversity of perspectives we each bring. We believe that respect goes a long way in making people feel welcome, accepted, and celebrated. We seek out opportunities for connection and become a stronger team by being in community and prioritizing candor over consensus. The pace of our work and velocity of change can be quick; our entrepreneurialism helps us take optimistic risks and pursue inventive solutions.LOCATIONThis position requires working regularly in-person 3-5 days a week at our facility at Chelsea Market and, if needed, at various program locations.

COMPENSATIONThis is a full time position. The salary range is $70,000 - $75,000 and is commensurate with experience. Hot Bread Kitchen’s comprehensive benefits package includes health/vision/dental insurance (available from day one!), 401K contributions, 16 days of paid office closure (including holidays, and staff appreciation days) and a one week holiday break at the end of the year, flexible vacation time, generous sick and paid family leave, and sabbatical program (after 5 years). Our organizational culture is entrepreneurial, flexible, and civically-minded (learn more about our culture on hotbreadkitchen.org/careers).

HOW TO APPLYApplications must include a cover letter & resume and should be sent to: hr@hotbreadkitchen.org. Please include "Salesforce Administrator - Your Name" in the subject line.

Please note applications sent via LinkedIn will not be accepted or reviewed. Due to the volume of applications, only completed applications sent via email will be considered.

Hot Bread Kitchen is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact hr@hotbreadkitchen.org to request such an accommodation.