Care Coordinator

Housecall Providers www.housecallproviders.org

Housecall Providers is a Portland area nonprofit organization and one of the largest providers of medical care exclusively in the home in the Western United States. We are proving every day that in home medical services for homebound and chronically ill patients can improve health outcomes, increase patient comfort, reduce health care costs and increase provider satisfaction. We are a proud part of the CareOregon family of health organizations.

Our Mission

Improving lives by bringing health care home.

Our Vision

To sustainably transform home-based medicine so all homebound adults and those living with serious illness have access to care that improves their quality of life.

Our Values

Compassion and respect, authentic relationships, collaboration, courage, social justice.

Diversity Statement

We embrace the diversity of our employees, patients, and those who care for them. Through awareness and advocacy, we are working to create health equity by recognizing and reducing barriers that affect non-dominant groups within Housecall Providers and our communities at large.

The quadruple aim is real at Housecall Providers

In home medical care for homebound patients is proven to increase patient comfort, improve health outcomes, reduce health care costs and increase provider/care team satisfaction. Housecall Providers has saved Medicare millions of dollars, while providing better care to our patients, ensuring greater patient comfort, improved health outcomes and care team satisfaction. With the population aging, more people are suffering from multiple chronic conditions and degenerative diseases. This trend will continue as roughly 10,000 baby boomers a day enter the Medicare system.

Job Title

Care Coordinator

Exemption Status

Non-Exempt

Department

Housecall Providers

Manager Title

Primary Care Leadership

Direct Reports

n/a

Requisition #

24246

Pay and Benefits

Estimated hiring range $45,850 - $55,500/ year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits

Posting Notes

This role is primarily remote with occasional visits needed to the Housecall Providers office.

Job Summary

The Care Coordinator is responsible for assisting providers and staff in providing superior care to homebound clients. Care Coordinators can support individual clinical teams or specialize in a specific process such as durable medical equipment coordination.

Essential Responsibilities

Patient Communication

Receives in-coming calls for clinicians; documents and follows clinicians’ direction regarding communication with patients, families, and vendors. Contacts patients, families, and caregivers per clinician specific instruction. Outreach may include coordination of care, test results, referral information, appointment rescheduling, and documented instructions from the clinician. Links patient, families, and caregivers with other community resources including HCP social worker to enable continued community- based care and to enhance their quality of life.

Clinical Support

Assists clinicians with referrals to specialists and orders, including but not limited to home health, hospice, palliative care, diagnostic testing, medical supplies, and equipment. Assists Housecall Providers staff with patients on their panel, provides support to clinical team working with assigned providers. Works collaboratively with the transitions, palliative care, and hospice teams to ensure excellent communication and continuity of care. Assists clinicians with obtaining prior authorizations. May authorize prescription refills for non-controlled drugs if approved by clinicians. Assists providers and clinicians with arranging patient transportation and scheduling of interpreters. Communicates with transitions or palliative care teams regarding patient hospitalizations and clinician visit requests, or equipment needs. Sends chart notes, specialist referrals, visit summaries and forms for clinician signatures as requested. Assists with complaints that might come in from patients, families, or caregivers; documents as directed and forwards to appropriate staff member.

For Those With a DME Care Coordinator Focus

Responsible for meeting with vendor reps to maintain vendor relationships and assist with problem-solving, for regularly reviewing CMS documentation guidelines and then educating the CC team/clinicians about changes, and for tracking changes to the Medicare competitive bid. Able to request DME equipment, monitor and request clinician charting to expedite getting equipment ordered, follows up to make sure equipment is delivered.

Documentation and Other Duties

Documents all patient interaction and support activities in an appropriate and timely fashion to maintain patient’s medical record. Maintains patient/family confidentiality in compliance with HIPAA laws. Learns and provides back-up coverage for reception, DME, and office assistant responsibilities.

Organizational Responsibilities

Perform work in alignment with the organization’s mission, vision and values. Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals. Strive to meet annual business goals in support of the organization’s strategic goals. Adhere to the organization’s policies, procedures and other relevant compliance needs. Perform other duties as needed.

Required

Experience and/or Education

Minimum 3 years’ experience in a medical field, geriatrics, home health, or hospice setting, including experience with medical records system

Knowledge, Skills And Abilities Required

Knowledge

Knowledge of medical terminology, basic patient care, and community resources Understanding of electronic medical record systems and the ability to integrate updates to those workflows on a regular basis Knowledge of HIPAA privacy rules and regulations

Skills And Abilities

Computer skills, including working knowledge of Microsoft Office system Strong customer service skills, including the ability to interact professionally, patiently, and courteously with staff, patients, families, and vendors over the phone and in person Effective interpersonal skills Ability to work both independently and collaboratively Ability to take initiative and utilize innovative techniques and ingenuity Ability to interact with various departments throughout the organization Ability to prioritize tasks, manage telephone calls with a professional demeanor, problem solve, to stay focused and be organized, and works well under pressure to meet deadlines Ability to use good judgment, personal initiative, and discretion to perform job responsibilities Ability to adhere to organizational standards, policies, and procedures Ability to work effectively with diverse individuals and groups Ability to work flexible hours, if needed Ability to learn, focus, understand, and evaluate information and determine appropriate actions Ability to accept direction and feedback, as well as tolerate and manage stress Ability to hear and speak clearly for at least 3-6 hours/day Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day

Working Conditions

Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure

Member/Patient Facing: ☐ No ☒ Telephonic ☐ In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment and/or mobile technology

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.