Senior Game Operation Manager (Genshin Impact)
📋 Role Overview & Responsibilities
Who Are We?
At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop software N0va Desktop, the community product HoYoLAB, and created a variety of products such as animations, comics, music, novels, and merchandise around our original creative concept.
Adhering to our mission of Tech Otakus Save the World, we have always been committed to technology research and development, exploring cutting-edge technologies, and have accumulated leading technical capabilities in cartoon rendering, artificial intelligence, cloud gaming technology, and other fields.
HoYoverse is actively engaged in globalization, with offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.
When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.
What You Will Do
Formulate the overall understanding of NA players, collaborate NA live operations overall strategy making, setting objectives and working collectively with the team to ensure their achievement.Develop North American publishing strategies aligned with product milestones, leveraging resources across departments to maximize operational efficacy.Manage diverse requirements within the NA region based on operational objectives, facilitating the implementation of necessary actions.Utilize operational data to analyze product issues, propose optimization solutions, and continuously enhance patch quality and operational outcomes.Streamline teamwork processes within the NA region, establish protocols, optimize management tools, and enhance team efficiency.
What We Are Looking For
Bachelor's degree or above; preferred qualifications include 5+ years of experience in the gaming industry or 3+ years of experience in game operations.Prior involvement in the complete launch and patch release process of at least one game, along with experience in overseas publishing and a deep understanding of the North American market, is advantageous.Possess strong data analysis skills and adeptness in problem identification.Candidates with extensive gaming experience, familiarity with diverse player demographics, and a passion for ACG games are preferred.Demonstrate exceptional communication and collaboration abilities; fluency in English, as the working language, is prioritized. Other languages including Chinese, Japanese, Korean, etc will be plus.Exhibit resilience under pressure, a diligent and accountable demeanor, and exceptional organizational planning skills.
Benefits
The base pay range for this position is $100,000 to $180,000 USD per year. Actual pay is based on location and may vary depending on relevant knowledge, skills, and experience from the candidate. Total compensation may include salary, company bonuses, sign-on bonuses, relocation package, and other benefits such as:
100% employer-paid healthcare premiums for you and your dependentsGenerous paid time off401K / RRSP planEmployer-paid life and disability insuranceTeam-building activities throughout the yearFlexible working hours
Do We Support Flexible Work?
Yes, as a remote team across North American time zones, we embrace flexible working. You may choose to work remotely, in-offices or hybrid, for a more flexible lifestyle that suits you best. Our offices are located in downtown Montreal and downtown Santa Monica, surrounded by great restaurants, entertainment, and cultural venues.
We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.
Disclaimer
The actual work location may vary. Please click Apply to be redirected to our career page for more information on the work location.
Frequently Asked Questions
How do I apply for the Senior Game Operation Manager (Genshin Impact) position at HoYoverse? ▼
Click the “Apply for this Position” button on this page to submit your application directly to HoYoverse without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Los Angeles, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →