Business Analyst

About HTC Global Services:Shaping careers since 1990 - our long tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.

Essential Job Functions: The Senior Business Analyst will have the following essential responsibilities:Ability to negotiate customer requirements with senior-level management and ensure agreement between customer and project team on requirements for project deliverables.Manage multiple priorities and customer expectations with all stakeholders. Manage relationships with customers, project managers, IT and business staff, and all levels of management.Conduct meetings with customers to actively solicit, analyze, and document customer requirements including obtaining signoff on business requirements from project stakeholders.Work with systems analyst and/or application development teams during the technical design, coding, testing, and implementation stages. Conduct walkthroughs with application development teams as a handoff from analysis to development in the system development life cycle (SDLC).Solicit input from the business community to determine project scope. Solicit input from system analysts, developers, and other technical staff to determine the level of effort required to complete tasks.Manage, document, and coordinate changes to functional specifications occurring during all phases of the SDLC and update business rules, and functional and nonfunctional specifications accordingly.NonEssential Job Functions:Serves as a Mentor for new and current team members through job shadowing exercises and presentations.Supports training department in conducting customer training efforts for end users and staff members.Assists in project scope change management.Conducts public presentations to large and small stakeholder groups.Quality assures other team members work products.May serve in Lead BA role leading other BAs in midsize project efforts. Minimum Requirements and Qualifications:Minimum Bachelor’s Degree, or 5+ years of practical Business Analyst experience.International Institute of Business Analysis (IIBA) Certified Business Analysis Professional (CBAP) certification preferredStrong ability to work independently on projects that may not be clearly defined and are large in scope.Strong ability to work with the project team to develop cost-effective, customer-focused solutions.Strong ability to collaborate, coordinate, and communicate across disciplines and departments.Expert knowledge of business principles and best practices common to organizationsGeneral knowledge and comprehension of competitive forces shaping the vacation ownership industry.Strong knowledge and comprehension of the business architecture of the organization being analyzed including business models, structure, relationships between business units and key stakeholders of those units.Detailed knowledge and application of Business Process Modeling.Proven ability and application of Business and System Use Cases.Experience working with multiple software development methodologies and understanding of all stages of the project life cycle process.Strong knowledge of Agile development methodology/process, including documenting stories, epics, etc.Strong ability to be understood and actively listen to ensure accurate comprehension.Ability to identify, characterize, and present problems exposing underlying issues and break down relevant information by making comparisons and/or tradeoffs to find the most desirable option.Ability to anticipate business needs and think with a business owner mindset.Strong ability to consider all stakeholder parties both involved in and outside of a project as well as the impact of proposed solutions on those parties.Ability to communicate to stakeholder’s rationale for decisions made and possible outcomes for those decisions.Strong ability to write effectively for various contexts and audiences resulting in concise communication and understanding of large amounts of complex data.Strong ability to moderate discussions enabling participants to articulate ideas on topics; recognize and manage various viewpoints. Promote creative thinking in others by asking questions and challenging assumptions.Ability to demonstrate commitment to excellent customer service and follow through.Ability to manage multiple simultaneous projects including continuous evaluation and reordering of priorities as business needs dictateExpert proficiency in Microsoft Office applications including Word, Excel, Visio, and Outlook.Strong Ability to use other software and peripherals related to the performance of job responsibilities such as ReqPro, Azure DevOps / TFS, Confluence, and MEGA System Blueprint.

Benefits:At HTC Global Services our associates have access to a comprehensive benefits package that includes Health, Dental, Vision, Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short- & Long-Term Disability Insurance, and a variety of other offerings. Diversity & Inclusion Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier

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