Director of Partnerships

White Label Communications is seeking a strategic Director/Vice President of Partner Success to lead our efforts in maximizing sales through cross-selling and up-selling initiatives for our existing offerings, while also preparing for future expansion into adjacent technologies. This role will focus on driving partner enablement and customer success.

As the Director/VP of Partner Success you will:Determine partner strategy to build and grow WLC’s presence across key market segments and regions to achieve business targetsUtilize insights from partners and market trends to continuously refine and optimize partner enablement strategies and programsUnderstand our partners’ businesses, and develop strategies and incentives to increase profitability through our partnershipBuild and maintain strong relationships with key partners to facilitate the onboarding of new customers and increase business opportunitiesWork closely with the team to ensure high levels of partner and customer satisfaction and retentionCollaborate closely with senior leadership to identify and prioritize partner enablement initiatives aimed at increasing partner engagement and driving revenue growthDevelop and execute strategy to incentivize partners to onboard more of their customer base onto our existing offeringsContinually assess, clarify, and validate partner needs. Track, measure, and report-out on team effectiveness against targets, and adjust programs and strategies as necessaryPartner with marketing/sales to develop joint messaging and value propositions that highlight mutually beneficial relationships and value to end customers, along with repeatable sales enablement programs and toolkitsPrepare for future expansion into adjacent technologies by laying the groundwork for both up-selling opportunities with UCaaS and cross-selling opportunities with complementary products and servicesUtilize a disciplined approach to delivering sales growth through account plans, CRM tools, and lifecycle customer management in partnership with other teamsLead a team of direct reports through clear and direct communication of roles and responsibilities that align to WLC goals and targets

In order to be successful in the role you must possess:Bachelor's degree in Business Administration, Marketing, or a related field7+ years of experience in channel/partner management, sales leadership, or business development, with at least 3 years in a managerial roleProven track record of driving partner-driven revenue growth and exceeding sales targetsStrong leadership and team management skills, with the ability to build, inspire and motivate cross-functional teamsExcellent communication and interpersonal skills, with the ability to build rapport and trust with partners and senior executivesStrategic thinker with the ability to develop and execute innovative initiatives to drive partner success and business growthDeep understanding of the technology/software industry and experience working with MSPs is highly preferredProficiency in CRM systems (e.g., Salesforce) and sales enablement toolsThe ideal candidate would be located in Exton, PA or willing to travel to Exton on a monthly basis

White Label Communications provides Private Label Dial Tone to our partners through a globally hosted PBX and SIP Trunk solution that enables the Next Generation of Service Providers (NGSP) to expand their product base. We enable our Resellers to quickly, and cost-effectively offer, Hosted PBX, SIP trunking, and Unified Communication services in the cloud, under your own brand!If you are ready to work with a growing and innovative organization, please apply today!