Associate Director, Site Reliability Engineering - Automation Office

Become a part of our caring community and help us put health first

We’re seeking a passionate experienced leader to lead our Automation team and play a key role in expanding our automation footprint across our organization. You’ll be instrumental in driving our AIOps strategy by leveraging industry leading event correlation and automation best practices. This role offers wide-ranging exposure in a high-paced environment that provides you an opportunity to learn cutting-edge AIOps and Observability technologies. This leader will work closely with leaders within our L1, L2, L3 operational areas to help shift our organization left and drive optimizations and reductions of toil.

The Associate Director, Site Reliability Engineering coordinates software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Ensures proper controls are established and maintained over test and production systems and software source code. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

Advance automation by overseeing automation team that is leveraging RPA and cognitive scripting tools. Ability to influence leaders on advancing our automation strategy in partnership with our strategic partners within SRE. Advance operational efficiencies within team to streamline automation processes across SRE. Ability to design and implement automation solutions based off of our SRE tower needs. Product Owner of Ignio, a cognitive machine learning platform that is leveraged for automation solutions within the SRE Org. Product Owner of BigPanda our enterprise correlation tool. Advance event correlation scope of BigPanda across L1, L2, L3 teams in our IT organization as event management strategy is implemented. Understanding of industry best practices for AIOps and event correlation standards.

Required Qualifications

Use your skills to make an impact

Experience with Automation scripting tools6 or more years of technical experience2 or more years of management experienceMust be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Product Ownership experienceExperience in AIOpsExperience with Monitoring Observability tools - Splunk, Dynatrace, SolarWindsEvent Correlation Platforms - BigPandaDemonstrated ability to run large scale, highly visible programs with responsibility for multiple project teamsPossess a solid understanding of operations, technology, communications and processesSix Sigma certificationITIL certificationAutomation Anywhere Experience

Additional Information

Why Humana

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceScholarships for eligible dependentsParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Career development opportunities

Work-At-Home Requirements

To Ensure Home Or Hybrid Home/Office Employees’ Ability To Work Effectively, The Self-provided Internet Service Of Home Or Hybrid Home/Office Employees Must Meet The Following Criteria

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Social Security Task

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,800 - $174,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.