Site Quality Manager

OverviewThe Site Quality Leader is responsible to lead the quality function at their site and to develop, implement and continuously improve the Humanscale Business System which exceeds customer expectations, satisfies regulatory requirements, improves operational efficiency, and reduces cost of poor quality.

Essential FunctionsCustomer Focus and Continuous ImprovementPromote a quality culture and customer focusCapture the Voice of the Customer through customer feedback to enable development and value chain to improve design and executionDrive timely and effective resolution of customer issuesLeadershipLead the Quality Assurance, Quality Control, and Quality Testing functions within the siteSupervise workers engaged in the inspection and testing of activities to ensure efficient productivity and high technical integrity.Manage the performance of the team through key performance metrics. Develop team to continuously improve performance and results.Design, develop and implement quality control training programs.Conduct or arrange periodic training sessions to keep team members informed on proper procedures and methods.OperationsEstablish and deploy site Quality objectives in line with Global Quality objectivesAnalyze and communicate adequacy and effectiveness of the Humanscale Business System through performance metricsCoordinate and participate in Material Review Board (MRB) meetingsLead and participate in root cause analysisDrive effective corrective actions to prevent recurrence of non-conformances utilizing A3/SPS, 8D, and similar toolsExecute cost of poor quality reduction measures to drive company savingsEnsure compliance with customer, industry, and regulatory requirementsImprove and error proof business processes utilizing SS / Lean methodologiesDevelop, implement, and maintain quality specifications and standards for all raw materials, components and finished goods.Create, document and implement inspection criteria and procedures.Quality SystemLead site Quality Performance Reviews Lead internal audits and drive timely closure of findingsApply total quality management tools and approaches to analytical and reporting processes. QualificationsB.S. degreeMinimum of 3-5 years’ experience in Quality Control in a manufacturing environmentMinimum of 2 years of management experienceKnowledge of Quality Management Systems, especially ISO 9000Knowledge of ERP systems, especially Oracle and Infor is highly desirable Lean Manufacturing experience a plusExperience with developing/documenting proceduresExcellent interpersonal skills to lead the quality function to higher level of performanceDemonstrated customer focus, with drive and determination to improve quality performance Able to direct and lead others to produce desired resultsDemonstrated analytical skills, combining multiple data sources to create quality insights that drive improvement.Demonstrates attention to detail and thrives in team environment.Exercise initiative, achievement and independent judgment BenefitsCompetitive base Medical Benefits (Medical, Dental, Vision)HSA, FSA, Commuter BenefitsMedical DiscountsAncillary BenefitsAccident, Critical Illness, Hospital InsuranceVoluntary, Spouse, and Child Life InsurancePet InsuranceEmployee Discount Programs401k matchingPaid time off (including 15 PTO days and 10 holidays) Company OverviewHumanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support, and lighting – have led the industry in performance and simplicity for over 40 years. Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)