Business Systems Analyst

Organization- Hyatt Corporate Office, Chicago

Summary

The Opportunity

Hyatt Hotels Corporation is seeking a systems-savvy, proactive self-starter who is service-oriented and wants to be part of an evolving Global HR Technology department. Reporting directly to the Senior Manager of HCM, Compensation, and Talent Management Systems, this position is responsible for the configuration, support, and maintenance of Hyatt’s PeopleSoft HCM technology, for Asia Pacific, Europe, Africa, Middle East, and Latin America regions. This includes applications that are used for HR, Talent Management, Compensation, Performance Management, and Succession Planning. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

Annual allotment of free hotel stays at Hyatt hotels globallyFlexible work schedulesWork-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness centerA global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoptionPaid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

Under limited supervision, this position will focus on day-to-day operations as well as help evaluate and test existing system configurations to provide recommendations to increase efficiency, streamline processes, and improve overall usability. In addition, it will be crucial that this person can communicate their findings effectively to HR business partners and help guide them to solutions that are acceptable from both a business and technology perspective.

Provide production support, application maintenance, and documentation for all PeopleSoft v9.2 modules including Core HR, Compensation, Performance & Talent Management within the scope of responsibility.Assist with end-user troubleshooting, including but not limited to researching and resolving system problems, system access issues, unexpected results, or process flaws.Elicit requirements using interviews, document analysis, requirements workshops, surveys, and task/process/workflow analysis.Perform hands-on system configuration and development as needed for all PeopleSoft v9.2 modules including Core HR, Compensation, Performance & Talent Management.Troubleshoot and support existing interfaces and integrations with 3rd party applications, coordinating efforts with the Integrations Team as applicable.Develop test plans and perform application testing for configuration or system-related changes.Coordinate module patches, bundles, and upgrades, including testing, documentation, and implementation with all stakeholders.Identify opportunities to improve systems through automation, process re-engineering, and new/improved features.Develop/deliver/maintain end-user training and system documentation as needed.May serve as Project Manager for small projects.Opportunities to participate in Hyatt’s Diversity & Inclusion activities.

Qualifications

Experience Required

Minimum 1-2 years of HRIT system support, or 2 years working in HR supporting an HR system.Understanding of HR processesKnowledge of PeopleSoft 9.2 HCM a plus

Experience Preferred

Bachelor’s degree or equivalent work experienceMicrosoft Office proficiency required (Word, Excel, PowerPoint)Intermediate to advanced Microsoft Excel skills (e.g., VLOOKUPs, Pivot Tables, etc.)Experience with a case tracking system such as ServiceNow desiredExcellent interpersonal skills required with a strong customer service orientation.Strong oral and written communication skillsStrong analytical skillsAbility to work effectively both independently and as a member of a team.Ability to handle multiple and changing priorities in a very fast-paced, deadline-driven work environment

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.