Director, Standards and Optimization

Organization- Hyatt Corporate Office, Chicago

Summary

The Opportunity

Hyatt seeks an enthusiastic Director of Standards & Optimization to join our Global Franchise and Owner Relations Group. In this role, you will be collaborating closely with the broader franchise, corporate operations, and brand teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

Annual allotment of free hotel stays at Hyatt hotels globallyFlexible work schedulesWork-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness centerA global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoptionPaid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

Responsibilities include general oversight of operational brand standards across all Hyatt brands with franchised hotels open today and within the development pipeline. The role will also be a key spokesperson for hotel-level operational pain points and a conduit between the field and corporate teams. This includes preparation, review, and testing of new operational procedures, operating systems, and strategic initiatives to drive guest and owner preference for Hyatt.Aspects of the role include, but are not limited to

Setting minimum operational procedures for all hotel functions impacting the brand experience.Representing hotel operations as they pertain to Hyatt’s global quality assurance program.Must drive adoption and usage of Hyatt’s mandated operating systems and initiatives.Responsible for planning and executing all franchise portfolio-related innovations specific to hotel operations.Will ensure all new initiatives and programs are thoughtful as they relate to operating costs and impact on the guest experience.

Qualifications

Experience Required

10+ years of experience working within the hospitality sector working at both the unit level and corporate level. Cross-functional project management resulting in procedural activation.Has led multiple projects specific to brand development and definition.Design Thinking methodology and practical application.Proven ability to identify, articulate, and communicate recommendations to senior management.

Experience Preferred

Bachelor’s degree (or equivalent experience)Understanding and firsthand experience with Hyatt’s operating systemsModerate knowledge of Microsoft products including, but not limited to: SharePoint, Team, Word, Excel, and PowerPoint.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.