Fleet Call Center Clerk
📋 Role Overview & Responsibilities
Job Title
Fleet Call Center Clerk
Job Family
Job Description
As Fleet Call Center Clerk you will answer incoming service requests from national customers through various systems; i.e. email, Customer Portal, telephone, etc. Input information into our Fleet business system to forward service request to the local dealership that will perform the service. Perform other administrative tasks as assigned by manager.
The Fleet Call Center Clerk Will Provide the Following Key Accountabilities:
Answer incoming service requests from national customers through various systems, such as email, telephone, and the Customer Portal.Properly enter service requests, inbound and outbound call information and any update information regarding call instance into the Fleet business system.Other administrative tasks as assigned by managerAn effective, efficient and positive customer experience resulting in high customer satisfaction. High level of accuracy and increased efficiencies to meet customer needs. Provide support to meet routine department functions and maintain department synergy and teamwork.
The Successful Fleet Call Center Clerk Will Meet the Following Minimum Qualifications:
High School Diploma or equivalentMinimum 1 years related work experience with no degreeMay substitute degree for work experienceKeyboarding skills for high volume environment and proficiency in relevant computer applications, including Microsoft Excel, Word and Access. Application of telephone and email etiquette skills, as well as customer service principles and practices.Strong communication skills, both verbal and written, as well as ability to work with others in close proximity.Listening and organizational skills, attention to detailOutstanding Customer Service skills
#ON-SITE
Job ID
0694
Employment Type
Full time
Work Hours
40
Travel Required
Primary Location
HYG US Greenville, NC (Headquarters)
Address
1400 Sullivan Drive
Zip Code
27834
Field-Based
No
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled
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This position is located in Greenville, NC with potential relocation and sponsorship assistance depending on candidate qualifications.
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