Assistant Manager, Port Quality (Portland, OR)

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Location

NHQ

Purpose

The Assistant Manager, Port Quality ensures Hyundai vehicles leave the ports at the highest level of quality possible by monitoring product quality and all facets of the port processing procedures; storage, final inspection, campaigns, accessory installation, load line audits and truck/rail transportation. They will assist in evaluation and test the functionality of the Dealer PDI app. They also maintain the Port Audit system, evaluate Port Installed Option accessories.

Major Responsibilities

Vehicle Quality Assurance

Quality Information Reports (QIR) are prepared as necessary to provide first-look knowledge of any product quality issues prior to dealer shipment.Exercise independent judgement in port warranty claims review and approval.Warranty repair parts oversight/support.Conduct spot checks and report as needed.Port campaign process oversight/support.Conduct monthly FPOR (First Point of Rest), Load Line and Aged Inventory audits.Visit rail ramps and do the audit to find rail transportation issues as needed.Visit dealers and do the dealer PDI audit to find dealer PDI processing issues as needed.Use advanced knowledge to benchmark competitive vehicle product related to port/field issues.Coordinate / Communicate with Service Engineer/Model-line engineer to relay port quality issues and field quality issues.Perform special double inspection and authorization to release on all Genesis.

Port Processing Quality Assurance

HMA liaison with GLOVIS and Port processor. Work directly with the GLOVIS Port Manager and Port Processing staff to ensure that operations are to HMA standards.Accessory installation training and audits (as appropriate).PIO defective inventory oversight/support.Follow-up/Coaching to processor to improve port process and countermeasure processing issues found during product/process audits.Joint Publishing (with GLOVIS) of Final Inspection Trend/Issues Report.Port Warranty Trend Report Review and follow-up with Port Processor/GLOVIS.Monitor Port Processor AQL for inspection and adjust as required.Study Processor Operations report to understand overall process results including inventory levels, daily capacity, allocation rate and schedule, repair inventory, etc. to assess risk related to quality and to escalate/take action as required to mitigate risk.Participate in Port Cross Audits (as needed).

New Model And Accessory Development

Verify the Monroney sticker just right after wholesale release.Participate in POD and POE audits, Ride and Drives, PIO audits, monitoring events, etc. (as needed)Support HMA Parts and Accessory QA group in conducting PIO accessory tryout and instruction process confirmation.Conduct initial Accessory Installation Audits.Drive/Evaluate Monitor Vehicles when requested.Assist with Distribution of Monitor/PR/other special purpose vehicles.

Technical Reporting & Projects

Manage quality reports for internal and external presentations to management.Runs weekly, monthly, and Ad Hoc reports through Alteryx programing software.Generate daily and weekly summary reports submitted by all seaports.Create summary reports and update HMC weekly IQS reports.Time study at extreme environmental conditions to ensure quality of body cover protection.Assist Port QA with input of Glovis daily processing data and generation of bi-weekly reports.Generate weekly and monthly port campaign completion status report.Creates ROI and ITPF studies for Business Dev planning projects.Modify existing Alteryx formulas per request of customers.Evaluate Dealer issues daily to find trends and classify the severity based on HMA quality rating.Perform time sensitive campaigns on vehicles at dealership lots, VPC’s and railyards.Assist Engineers with QMF data queries and transporting vehicles to/from HATCI/NAQC.

Major Responsibilities (continued)

Ports and PIO

Maintains the Port Audit web-based system at admin Level.Conduct truck and rail load test for clearance issues with PIO accessories.Assist Port QA with confirmation of quality concerns on vehicles as well as preparation of vehicles for ride and drive or benchmarking activities.Coordinate and participate in Port Installed Option accessories PPAP evaluation.Evaluations of Port Installed Option accessories such as mud guards, wheels and tires, badge preparation, crossbars, sport shifter.

Travel

Assist with local trips to investigate and review concerns such as vehicle dynamics, vehicle processing, vehicle loading and unloading concerns at seaports.Visits to rail heads and VPC’s to investigate new vehicle dynamic loading/unloading from rail/truck.Dealer visits to investigate quality of delivered vehicles, PDI process and aged inspection.

Authority

Budget, report and vendor management, problem identification and problem solving.

Education

~ Bachelor’s degree preferred

~ Must be a high school graduate

Related Experience

Five or more years of experience in Automotive Quality Control / Quality Assurance.Work experience managing and presenting budgets required.Vendor contract management and negotiation skills required.Supervisory experience preferred.

Skills/Knowledge

Extensive automotive technical knowledge.Proprietary hardware / software knowledge.Proficient Computer Skills, strong knowledge with Microsoft Windows and Mac OSX operating system (Microsoft Office, Excel, Power Point, etc). Alteryx, Power BI, Tableau, etc.Knowledge in AIAG guidelinesVehicle evaluation in both static and dynamic conditions.High Degree of cross functional cooperation/coordination.Ability to lead through influence vs direct authority.Ability to communicate effectively in written and oral formats.Proficiency with Microsoft Excel for managing IQS data.Knowledge with PDI Audit data.Knowledge with PQMS to help ease workflow when compiling IQS data.Budget management.

Certification

N/A

Physical Requirements

Some travel required

Overnight travel required

Able to travel domestically

Able to travel internationally

Travel: 25% - 50%

Work Model

(60% Onsite/40% Remote)

Affiliate

#Hyundai

Compensation

$67,200.00 - $96,000.00 Annual

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)Holiday Pay - the company shuts down with pay between Christmas and New Years.Vacation and sick time offHealthcare insurance (medical, dental, and vision)401(K) company matchAdditional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contributionBasic life insurance, short- and long-term disabilityMental health, wellbeing, and employee assistance programHealth advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.